Associate Director, Admission Technology

Boston College; Boston (MA); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Tuition remission for Employees

Tuition remission for Spouses and/or/"

Medical, Dental, and Vision Insurance

Life Insurance

Job summary

Boston College in Chestnut Hill, MA, is seeking a Senior Assistant/Associate Director, Admission Technology to support technological systems and processes for undergraduate admissions, overseeing data flows, dashboards, and AI tool usage (not for review of applications) to improve efficiency.

You will manage internal admission databases, build import/export processes, maintain Slate integrations, and collaborate with university tech partners to deliver reliable data transfer and reporting to

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Stellar customer service mindset when working with prospective students, families, and counselors.
• Excellent time management and communication skills.
• Experience with Slate CRM and related technical systems preferred.
• Experience with Slate Integrations (SFTP, SIS, Data Integrations, CRM connectors, APIs and middleware solutions).
• Proven ability to communicate with internal and external constituents.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to convey Boston College’s Jesuit mission.

Responsibilities

• Manage internal admission databases.
• Build data import and export processes.
• Manage data flow/feeds and technical elements of Slate hosted applications.
• Maintain and update workflows, queries and rules.
• Troubleshoot issues across technological systems.
• Serve as office expert on evolving AI tools for staff use.
• Develop and maintain relationships with University tech partners.
• Develop dashboards and build reports to support divisional goals.
• Maintain an application processing caseload and identify enhancements.

Skills

Customer service mindset

Time management

Communication skills

Analytical thinking

Troubleshooting

Education

Bachelor’s degree

Master’s degree

Tools

Slate CRM

Slate Integrations

APIs & middleware

ProSam

SQL

Microsoft HTML Editor

Job description

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

Reporting to the Senior Associate Director, Admission Technology & Operations, the Senior Assistant/Associate Director, Admission Technology supports technological systems and operational processes, maintains internal relationships with University technology partners, and serves the technological needs of the undergraduate admission staff in managing approximately 40,000 annual applications for admission. The role will provide support and creative problem solving to diagnose and address issues of moderate to complex scope and will be closely involved in responding to the growing technological needs of the Office of Undergraduate Admission.

The Senior Assistant/Associate Director, Admission Technology will apply their skills as an experienced programmer and database professional to:

• Manage internal admission databases;
• Build data import and export processes;
• Manage the data flow/feeds and technical elements of Slate hosted applications;
• Maintain and update workflows, queries and rules;
• Troubleshoot issues across technological systems;
• Serve as office expert on evolving artificial intelligence tools for everyday staff use and to enhance operational efficiency (AI is not used to review applications);
• Develop and maintain relationships with other University technical experts to ensure accurate data transfer to key University offices and partners;
• Develop dashboards based on the needs of the users and their specific requirements;
• Build reports in support of divisional goals;
• Maintain an application processing caseload to support departmental needs and to develop an understanding of the office’s technological needs; use this experience to recommend and develop enhancements to existing and new modes of operations.

Title and salary commensurate with relevant experience based on the following titles and full-time equivalent hiring ranges:

• Associate Director: $74,450 - $93,050; (5+ years of experience in technology operations, preferably in but not limited to, higher education)
• Senior Assistant Director: $67,350 - $84,200 (3-5 years of experience in technology operations, preferably in but not limited to, higher education)

Requirements

• A Bachelor’s degree is required; Master’s degree preferred.
• Stellar customer service mindset in work with prospective students, families, and school/college counselors.
• Excellent time management and communication skills.
• Experienced in the use of Slate CRM and related technical systems preferred.
• Experience with Slate Integrations (SFTP, SIS, Data Integrations, CRM connectors, APIs and middleware solutions, working knowledge of ProSam).
• Proven ability to communicate and work effectively with internal and external constituents.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to effectively communicate Boston College's distinctive mission as a Jesuit university.
• Commitment to enrolling and retaining student populations with, and an ability to interact with colleagues from, varied backgrounds and talents.
• Past experience working as a member of an admission office’s staff is desired.
• Microsoft Office.
• Microsoft HTML Editor and SQL experience.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
• Paid Holidays Annually
• Generous Sickand Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.