Associate Director – Administration and Operations

Jobtailor; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a strategic leader to direct the Office of Undergraduate Admissions' administrative operations and business functions. The role provides executive-level support to the Dean and Senior Associate Directors, oversees staff and processes, and partners with campus offices to ensure efficient admissions operations.

The ideal candidate will bring a Bachelor's degree and 7+ years of management experience in higher education administration, with strong communication

Qualifications

• Bachelor's degree or equivalent education/experience
• 7+ years of progressively responsible administrative or operational management experience
• Experience supervising professional and administrative staff
• Experience managing office operations, business processes, and administrative services
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency with Microsoft Office and enterprise administrative systems
• Experience in higher education administration, admissions operations, enrollment management, or related environments
• Experience overseeing administrative operations, personnel coordination, or workflow management
• Familiarity with HR-related processes, staffing coordination, and operational planning
• Experience supporting high-volume operations with multiple stakeholders
• Familiarity with Slate, Workday, Banner, Google Workspace, or similar systems

Responsibilities

• Direct the administrative operations and business functions of the Office of Undergraduate Admissions
• Provide executive-level administrative support to the Dean of Admissions and Senior Associate Directors
• Oversee office operations, personnel administration, procurement, facilities coordination, administrative services, records, workflows, and administrative technology
• Supervise administrative staff, including hiring, onboarding, performance management, and professional development
• Manage 2 direct reports and 4 indirect reports
• Develop, implement, and evaluate administrative policies, procedures, and operational practices
• Manage administrative projects and operational initiatives
• Oversee resources supporting recruitment activities, admissions programs, events, and strategic initiatives
• Serve as the primary liaison with University administrative departments and campus partners
• Oversee procurement, contracts, vendor relationships, budget monitoring, and stewardship of administrative resources
• Evaluate processes and implement improvements enhancing service, efficiency, and compliance
• Support the annual admissions cycle and evolving departmental priorities

Skills

Administrative operations management

Personnel administration

Process improvement

Microsoft Office proficiency

Higher education administration

Education

Bachelor's degree or equivalent

7+ years of management experience

Tools

Slate

Workday

Banner

Google Workspace

Enterprise administrative systems

Job description

• Direct the administrative operations and business functions of the Office of Undergraduate Admissions
• Provide executive-level administrative support to the Dean of Admissions and Senior Associate Directors
• Oversee office operations, personnel administration, procurement, facilities coordination, administrative services, records, workflows, and administrative technology
• Supervise administrative staff, including hiring, onboarding, performance management, and professional development
• Manage 2 direct reports and 4 indirect reports
• Develop, implement, and evaluate administrative policies, procedures, and operational practices
• Manage administrative projects and operational initiatives
• Oversee resources supporting recruitment activities, admissions programs, events, and strategic initiatives
• Serve as the primary liaison with University administrative departments and campus partners
• Oversee procurement, contracts, vendor relationships, budget monitoring, and stewardship of administrative resources
• Evaluate processes and implement improvements enhancing service, efficiency, and compliance
• Support the annual admissions cycle and evolving departmental priorities

Requirements

• Bachelor's degree or an equivalent combination of education and experience
• Seven plus years of progressively responsible administrative or operational management experience
• Demonstrated experience supervising professional and administrative staff
• Experience managing office operations, business processes, and administrative services
• Excellent organizational, interpersonal, written, and verbal communication skills
• Demonstrated ability to manage multiple priorities and meet competing deadlines
• Ability to exercise sound judgment and maintain confidentiality
• Proficiency with Microsoft Office and enterprise administrative systems
• Experience in higher education administration, admissions operations, enrollment management, or related academic environments
• Experience overseeing administrative operations, personnel coordination, or organizational workflow management
• Familiarity with HR-related administrative processes, staffing coordination, and operational planning
• Experience supporting high-volume operational environments with multiple functional areas and stakeholders
• Familiarity with Slate, Workday, Banner, Google Workspace, Microsoft Office applications, or similar operational systems

Core Competencies

Demonstrates extensive experience in administrative operations and personnel management within higher education, with a strong focus on policy development, process improvement, and effective communication. Proficient in managing multiple priorities and fostering collaboration among diverse stakeholders to support admissions and enrollment initiatives.

Highest-signal resume keywords

• Administrative Operations Management
• Personnel Administration
• Process Improvement
• Microsoft Office Proficiency
• Higher Education Administration

Hard Skills

• Office Operations Management
• Business Process Management
• Policy Development
• Performance Management
• Procurement Management
• Budget Monitoring
• Workflow Management
• Project Management
• Staffing Coordination
• Operational Planning

Soft Skills

• Organizational Skills
• Interpersonal Skills
• Written Communication
• Verbal Communication
• Judgment

Industry Keywords

• Higher Education
• Admissions Operations
• Enrollment Management
• Administrative Services
• Confidentiality

Tools & Technologies

• Slate
• Workday
• Banner
• Google Workspace
• Enterprise Administrative Systems