Associate Director/ Academic Support

Louisiana State University; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition exemption

Flexible spending accounts

Retirement options

Job summary

Louisiana State University (LSU) Center for Academic Success is seeking an Associate Director of Academic Support to lead tutoring and Supplemental Instruction programs, oversee staff performance, and ensure services align with university priorities. The role emphasizes data-driven assessment, budgeting, and collaboration with colleges to promote student learning and success.

The successful candidate will work with CAS leadership to advance strategic initiatives, supervise staff and graduate

Qualifications

• Bachelor's degree and five years of related experience in a college learning center or similar setting.
• Experience with supervision, management, or leadership roles is expected.

Responsibilities

• Provide strategic leadership for CAS Academic Support and Shell Tutorial Center operations.
• Lead assessment and reporting of program effectiveness and outcomes for continuous improvement.
• Build relationships with faculty, departments, and campus partners to expand services.

Skills

Strategic leadership

Program administration

Staff development

Data-informed decision making

Collaboration with departments

Education

Bachelor's degree

5 years in higher education/college center

Tools

Microsoft Excel

Data analysis tools

Job description

Job Posting

Job Posting Title: Associate Director/ Academic Support Position Type: Professional / Unclassified Department: LSUAM AA - EM - RSS - Center for Academic Success (Alexandra Nicole Garcia (00052638)) Work Location: B0031 Charles E. Coates Hall Pay Grade: Professional

Job Description

The Associate Director of Academic Support provides strategic leadership and oversight for the academic support programs within the LSU Center for Academic Success (CAS). This position is responsible for the overall direction, administration, assessment, and continuous improvement of tutoring and Supplemental Instruction (SI) programs housed within the Shell Tutorial Center (STC). The Associate Director leads the development and implementation of high-quality, evidence-based academic support services that promote student learning, academic achievement, retention, and graduation. This position provides leadership and professional development for academic support staff, oversees program resources and operations, and uses data-informed practices to evaluate program effectiveness and identify opportunities for growth. The Associate Director works collaboratively with university colleges, faculty, academic departments, and campus partners to strengthen and expand academic support services. This position also contributes to the strategic direction of CAS and ensures that academic support programs align with Center, division, and university priorities.

Responsibilities

• 50% Supervision, Administration, and Operations Provide strategic leadership and oversight for CAS Academic Support, including the Shell Tutorial Center, tutoring, and Supplemental Instruction programs. Direct the administration, development, and continuous improvement of academic support programs to ensure high-quality services that meet student and institutional needs. Supervise professional staff and graduate assistants, provide guidance and performance evaluations, and oversee the Assistant Director responsible for daily tutoring and Supplemental Instruction operations. Provide leadership and oversight for the recruitment, hiring, training, and professional development of academic support personnel, including student leadership and development opportunities for tutors and SI Leaders. Establish and maintain program standards, policies, and procedures that promote operational effectiveness, consistency, and compliance with university policies and professional standards. Oversee academic support budgets, including resource allocation, expenditures, funding proposals, and financial reporting, to ensure effective and sustainable program operations. Identify opportunities to strengthen and expand academic support programs in collaboration with academic colleges, departments, and campus partners. Collaborate with the Director of CAS on strategic initiatives, program priorities, and resource planning to support the Center's mission and long-term goals.

• 25% Assessment, Planning, and Reporting Lead the assessment and evaluation of academic support programs to measure effectiveness and identify opportunities for improvement. Oversee the collection, analysis, and reporting of program participation, student outcomes, and key performance indicators to guide data-informed decisions. Establish and monitor program goals, learning outcomes, and performance measures to assess the impact of tutoring and Supplemental Instruction on student success. Use assessment findings to guide program development, resource allocation, and service delivery in alignment with CAS, division, and university strategic priorities. Prepare and present reports, assessments, and recommendations to CAS leadership, university administration, academic departments, and other stakeholders. Participate in Center-wide strategic planning and assessment initiatives to support student success and institutional effectiveness. Lead the preparation, maintenance, and renewal of relevant academic support program certifications and accreditations. Stay current with research and best practices in academic support and incorporate evidence-based approaches into program planning and improvement.

• 20% Communication, Outreach, and Presentation Build and maintain collaborative relationships with faculty, academic departments, colleges, and campus partners to strengthen academic support services. Serve as a primary representative of CAS Academic Support in university meetings, committees, and collaborative initiatives related to academic achievement, retention, and student success. Collaborate with faculty and academic leadership to identify student learning needs and develop targeted academic support initiatives. Lead efforts to communicate the value and impact of tutoring and Supplemental Instruction programs to campus stakeholders. Provide leadership in developing outreach and marketing strategies that increase student awareness, engagement, and utilization of academic support services. Coordinate opportunities for faculty and campus partners to collaborate on academic support initiatives, including the campus Academic Support Interest Group. Represent CAS and LSU at regional and national conferences through presentations, professional engagement, and sharing effective academic support practices. Maintain engagement with professional organizations and networks to identify opportunities to strengthen academic support services.

• 5% Other duties as assigned.

Required Qualifications

• Bachelor's degree and five years of experience in a college learning center or related experience. Includes two years of supervisory, management, or leadership related experience. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Experience managing tutoring, Supplemental Instruction, or other academic support programs within a higher education setting.

• Experience with program assessment, strategic planning, budget management, and data-informed decision-making.

• Experience developing collaborative partnerships with faculty and academic departments.

• Our ideal candidate possesses the following qualities: Knowledge of national academic support standards, certification processes, and evidence-based learning strategies.

Special Qualifications

• Ability to work occasional evenings and weekends as needed to support Center programs, events, and university initiatives.

Employment and Eligibility

• As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality. This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

• Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Location

• Work Location: B0031 Charles E. Coates Hall

• Special Instructions: The location of this position is LSU-BR and is not eligible for remote work.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Employment Conditions

• Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

• LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

Posting and Closing Dates

• Posting Date: November 9, 2026

• Closing Date (Open Until Filled if No Date Specified): November 23, 2026

Company Overview

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College ("LSU"), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.