Operations Manager - University College

Louisiana State University and Agricultural and Mechanical College; Eagle Nest (NM); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, life, dental, and vision ins.

Tuition exemption for qualified staff

Job summary

Louisiana State University seeks an Operations Manager for University College to oversee daily operations, budget management, front desk services, scholarship administration and event coordination. The role emphasizes financial controls, staff supervision and policy compliance.

The ideal candidate will have a Bachelor's degree and 3+ years in a related role, with strong customer service, organization, and leadership skills to support student services and campus operations.

Qualifications

• Bachelor's degree required and 3 years of related experience.
• Demonstrated ability to provide exceptional customer service in a fast-paced environment.
• Experience with budget, procurement, travel, and scholarship management preferred.

Responsibilities

• Financial Management and Operations: manage procurement, budgeting, travel; assist with budget year-end and financial reporting.
• Front Desk Operations: supervise student workers, ensure excellent customer service, handle staffing and training.
• Scholarship Management and Event Coordination: review applications, coordinate awards, manage events and vendor contracts.
• Other Duties: provide back-up support and participate in meetings and trainings.

Skills

Active Listening

Communication

Customer Service

Database Management

Decision Making

Detail-Oriented

Following Protocols

Leadership

Education

Bachelor's degree

Tools

Microsoft Office Suite

Student Information Systems

Job description

Operations Manager – University College

The Operations Manager – University College manages day-to-day operational and financial functions for University College. This includes oversight of departmental budget, front desk operations, program logistics, scholarship administration, event planning, and compliance tracking.

Job Responsibilities

• Financial Management and Operations (40%): Manage various operations and administrative services related to procurement, financials/budgeting, and travel. Ensure compliance with policies related to HR, finance/budget/accounting, travel, facilities, etc. Assist with operational budget and fiscal year-end processes, expenditure tracking, and financial reporting. Process invoices, manage scholarship funds, and manage foundation accounts. Assist with travel arrangements, spending authorizations, and expense reconciliation. Identify opportunities for cost savings and revenue growth. Supervise full-time Administrative Coordinator.
• Front Desk Operations (30%): Supervise front desk staff, including student workers. Collaborate with internal stakeholders, such as the department head, to identify and address facility-related needs and issues. Oversee front desk operations, ensuring excellent customer service for students and visitors. Manage hiring, training, scheduling, and performance evaluation of student workers. Track quality assurance, set student employee goals, and manage staffing needs for efficient operations. Assist with developing and implementing internal procedures to improve operational efficiency. Act as backup for the SEP functions, assisting with student worker processes and onboarding.
• Scholarship Management and Event Coordination (20%): Review and summarize scholarship applications based on GPA, test scores, financial need, essays, and other metrics to assist in awarding annual scholarships (45-70 scholarships/year). Coordinate scholarship recognition and award programs. Submit necessary university forms for food and vendor contracts related to events. Organize University College Advisory Board annual meetings and communicate with board members. Liaise with vendors for event logistics and coordination. Assist with travel arrangements. Coordinate University College participation in LSU Giving Day.
• Other Duties (10%): Provide back-up support for other administrative functions during peak periods or staff absences. Participate in departmental meetings, trainings, and professional development. Perform other duties as assigned.

Minimum Qualifications

Bachelor's degree and 3 years of related experience Specific Experience: Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment. Experience handling multiple priorities while maintaining professionalism and attention to detail. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Experience working in higher education or a student services environment. Experience with Microsoft Office Suite and student information systems.

Skills Needed

Active Listening, Communication, Customer Service, Database Management, Decision Making, Detail-Oriented, Following Protocols, Leadership

Posting Date

November 6, 2026

Closing Date

March 6, 2027

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
• Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Equal Opportunity Employer

LSU is an Equal Opportunity Employer.

Work Authorization

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

LSU Overview

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.