Associate Digital Product Manager: Elevate the Customer Experience

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Travel required 10-15%

Job summary

The Sherwin-Williams Company is seeking an Associate Digital Product Manager in Cleveland to lead the vision, roadmap and backlog for digital customer experiences across mobile, web, in-store and emerging tech. You will collaborate with marketing, UX, design, IT and field teams to continually improve the customer journey.

Responsibilities include prioritizing the backlog, scoping features with IT, and delivering data-driven enhancements while tracking KPIs and reporting progress to stakeholders.

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years in digital product management, IT project management, SCRUM master, ecommerce execution, or digital product marketing.
• Experience aligning with marketing, IT, UX and content partners in delivering digital features.
• Experience documenting requirements for digital product features and functionalities.
• Experience managing, prioritizing, and executing digital product or IT backlogs.
• Experience reviewing and interpreting product performance data against KPIs.
• Strong verbal and written communication and project management skills.
• Ability to synthesize multiple sources of input to drive high-quality decisions.

Responsibilities

• Understand, manage, and execute the product vision focused on differentiated customer experiences.
• Collaborate with Senior Product Manager, marketing, UX/design, technology, and field personnel to align features and improve the customer experience.
• Prioritize and manage an evolving product backlog based on the roadmap.
• Work with IT partners to scope, size, document requirements for and release product features.
• Lead ongoing product performance reporting against brand goals, product vision, and KPIs.
• Identify opportunities to improve customer experience and business performance via new features and functionalities.
• Stay up-to-date with the competitive digital landscape to inform the roadmap and backlog.
• Communicate and present to stakeholders about customer experience and product performance.
• Apply hypothesis-driven product improvements, metrics analysis, consumer insights and design experimentation.

Skills

Product management

Backlog prioritization

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Project management

Education

Bachelor's Degree

Tools

IBM WebSphere Commerce

Adobe Experience Manager

Job description

The Sherwin-Williams Company is seeking an Associate Digital Product Manager in Cleveland to lead the vision, roadmap and backlog for digital customer experiences across mobile, web, in-store and emerging tech. You will collaborate with marketing, UX, design, IT and field teams to continually improve the customer journey.

Responsibilities include prioritizing the backlog, scoping features with IT, and delivering data-driven enhancements while tracking KPIs and reporting progress to stakeholders.