Digital Product Manager- Associate

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Travel required 10-15%

Job summary

The Sherwin-Williams Company is seeking an Associate Digital Product Manager in Cleveland to lead the vision, roadmap and backlog for digital customer experiences across mobile, web, in-store and emerging tech. You will collaborate with marketing, UX, design, IT and field teams to continually improve the customer journey.

Responsibilities include prioritizing the backlog, scoping features with IT, and delivering data-driven enhancements while tracking KPIs and reporting progress to stakeholders.

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years in digital product management, IT project management, SCRUM master, ecommerce execution, or digital product marketing.
• Experience aligning with marketing, IT, UX and content partners in delivering digital features.
• Experience documenting requirements for digital product features and functionalities.
• Experience managing, prioritizing, and executing digital product or IT backlogs.
• Experience reviewing and interpreting product performance data against KPIs.
• Strong verbal and written communication and project management skills.
• Ability to synthesize multiple sources of input to drive high-quality decisions.

Responsibilities

• Understand, manage, and execute the product vision focused on differentiated customer experiences.
• Collaborate with Senior Product Manager, marketing, UX/design, technology, and field personnel to align features and improve the customer experience.
• Prioritize and manage an evolving product backlog based on the roadmap.
• Work with IT partners to scope, size, document requirements for and release product features.
• Lead ongoing product performance reporting against brand goals, product vision, and KPIs.
• Identify opportunities to improve customer experience and business performance via new features and functionalities.
• Stay up-to-date with the competitive digital landscape to inform the roadmap and backlog.
• Communicate and present to stakeholders about customer experience and product performance.
• Apply hypothesis-driven product improvements, metrics analysis, consumer insights and design experimentation.

Skills

Product management

Backlog prioritization

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Project management

Education

Bachelor's Degree

Tools

IBM WebSphere Commerce

Adobe Experience Manager

Job description

At Sherwin-Williams, we are embracing digital and in this new role, we are seeking candidate who can help lead us deliver a re-imagined and evolving customers experience.

The Associate Digital Product Manager at Sherwin-Williams is responsible for the implementation and management of the product vision, roadmap and backlog across one or more interconnected digital customer experiences across mobile, web, in-store and other emerging technologies.

This cross-functional position achieves results through facilitation and collaboration with key stakeholders from across the business and information technology. The Associate Digital Product Manager will be responsible for the successful management and growth of the digital product(s) they are responsible for, from ideation through implementation, as well as ongoing optimization.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Position is not remote/hybrid and will report to our Cleveland Global HQ.

• Understand, manage, and execute the product vision set by the Senior Product Manager, focused on creating differentiated customer experiences
• Collaborate closely with the Senior Product Manager, peers from marketing, user experience, design, technology, and the field personnel to align features and deliver continual improvement to the customer experience via digital product ecosystem
• Day-to-day management and prioritization of an evolving product backlog, based on the strategic product vision and roadmap
• Work closely with IT partners to scope, size, document requirements for, and release product features
• Lead ongoing product performance reporting against brand goals, the product vision, and established product KPI's
• Proactively identify opportunities to improve the customer experience and business performance via new features and functionalities
• Stay up-to-date with the competitive digital landscape to inform the product roadmap and backlog
• Communicate and present well, with experience preparing and giving presentations to various stakeholders about customer experience and product performance.
• Have experience with structured, hypothesis-driven product improvements, metrics analysis, consumer insights and design experimentation
• Ability to travel 10-15% of the time and relocation assistance is available.

Required:

• Bachelor's Degree
• 2+ years of experience in digital product management, IT project management, SCRUM master, ecommerce execution, or digital product marketing
• Experience working with and setting alignment with marketing, IT, UX and content partners in the delivery of digital features and functionalities
• Demonstrated experience in documenting requirements for digital product features and functionalities
• Experience managing, prioritizing, and executing digital product or IT backlogs
• Experience reviewing and interpreting product performance data against established KPI's
• Strong verbal and written communication and project management skills
• Ability to synthesize multiple sources of input (data, business stakeholders, client research, design) and arrive at high-quality decisions.

Preferred:

• Experience in B2C or B2B ecommerce environments
• AGILE or digital product certification from an established organization (Scrum Alliance, Scrum.org, Hubspot, or other)
• Experience conducting user acceptance testing and documenting bugs, defects, and opportunities for user experience improvements
• Knowledge of IBM WebSphere Commerce, Adobe Experience Manager