Director, Digital Product & Customer Experiences

The Sherwin-Williams Company

Cleveland (OH)

On-site

USD 150,000 - 210,000

Full time

7 days ago

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Job summary

The Sherwin-Williams Company seeks a Director, Digital Product, Customer Experiences to define, build, and optimize customer-facing digital journeys across web and mobile channels in support of growth. This leader will own the digital product strategy and roadmap, driving engagement, conversion, and satisfaction across key customer journeys.

The role leads a team of Product Managers and partners with UX, Merchandising, Analytics, Marketing, and Technology to deliver measurable, customer-centered

Qualifications

College degree required; 7+ years in digital product management/leadership.
Strong analytical skills; data-driven decision making.
Experience building and scaling platform and decisioning products.
Proven track record mentoring large, distributed PM teams.
Excellent communication and stakeholder influence.

Responsibilities

Define and lead product vision, strategy, and roadmap for web/mobile experiences.
Lead PM team focused on customer journeys and optimization.
Collaborate with UX, Digital Merchandising, Content Strategy, Marketing, Analytics, and Technology teams.
Own end-to-end lifecycle from discovery to optimization.
Establish KPIs for engagement, satisfaction, conversion, revenue.

Skills

Digital Product Management

Leadership

Data-driven decision making

Stakeholder management

Team mentoring

Education

College Degree

MBA

Tools

Adobe Experience Cloud

AEM

Commerce

Target

CJA

Job description

The role leads a team of Product Managers and partners with UX, Merchandising, Analytics, Marketing, and Technology to deliver measurable, customer-centered

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