Associate Desktop Engineer

CyrusOne; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

CyrusOne is seeking an Associate Desktop Engineer to implement, administer, and support endpoint technologies across the IT infrastructure. Work from established designs to support Intune, device enrollment, and policy enforcement, while learning from senior staff.

The role focuses on reliable implementation, junior-level administration, and growth. onsite work hours may extend during emergencies, with opportunities to contribute to projects and deployments.

Qualifications

• 0-3 years of desktop support or related internship or coursework.
• Working knowledge of Windows and macOS and Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, Intune and Entra ID.
• Foundational knowledge of Intune concepts: enrollment, compliance, profiles, deployment, and device actions.
• Foundational knowledge of desktop hardware, software installation, provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting.
• Ability to follow documented standards, plans, change procedures, testing and escalation paths.
• Strong troubleshooting, written communication, and technical documentation skills.
• Professionalism, discretion, and ability to handle company information securely.
• Ability to manage multiple priorities and collaborate with senior engineers.

Responsibilities

• Implement endpoint configurations and deployments using established standards.
• Perform junior-level Intune administration including enrollment support and deployments.
• Monitor Intune compliance, deployment status, and troubleshooting escalated issues.
• Assist with testing and implementing Intune configuration profiles and security settings.
• Support Windows Autopilot and other device provisioning processes.
• Provide advanced endpoint troubleshooting for Windows and macOS devices and MS 365 apps.
• Perform routine Microsoft 365, Active Directory, and Entra ID tasks.
• Support desktop engineering projects and device lifecycle initiatives.
• Maintain accurate endpoint records across Intune and other systems.
• Create and update technical documentation and troubleshooting guides.
• Analyze recurring issues and suggest process improvements.
• Escalate complex issues to senior resources.

Skills

Windows macOS knowledge

Microsoft 365 ecosystem

Intune administration

Entra ID

Documentation skills

Troubleshooting

Education

Associate's Degree

Bachelor's Degree

Tools

Intune

Active Directory

Microsoft 365 admin center

Entra ID

Job description

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.

Responsibilities

• Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.
• Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.
• Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalated policy or design changes as appropriate.
• Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.
• Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.
• Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity‑related issues, and approved business applications escalated from frontline support.
• Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device‑related access support, in accordance with documented procedures.
• Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.
• Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.
• Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.
• Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end‑user experience.
• Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.

Required

Minimum Requirements

• 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands‑on lab experience.
• Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.
• Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions.
• Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.
• Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths.
• Strong troubleshooting, customer service, written communication, and technical documentation skills.
• High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly.
• Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams.
• Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.

Education

Associate's Degree Required. Bachelor's Degree Preferred.

Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands‑on experience may be considered.

Certifications

None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands‑on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.

Work Environment And Physical Demands

• May involve lifting of equipment and supplies (up to 50 pounds).
• Considerable walking, standing, and bending.
• Must be able to accomplish all physical requirements and activities applicable to the role.

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.