Associate Desktop Engineer

CyrusOne; United States; On-site; USD 48,000 - 58,000; Full time

Job summary

CyrusOne is seeking an Associate Desktop Engineer to implement and manage endpoint technologies within its Corporate IT Infrastructure. The role supports Intune administration, device enrollment, application deployments, and policy enforcement, while assisting senior engineers with projects and modernization efforts.

The junior engineer will maintain endpoint records, troubleshoot escalated issues, and contribute to documentation and handoffs.

Qualifications

• 0–3 years of experience in desktop support or endpoint administration.
• Familiarity with Windows and macOS and Microsoft 365 ecosystem.
• Foundational knowledge of Microsoft Intune concepts.
• Foundational knowledge of desktop hardware and identity concepts.
• Ability to follow documented standards, plans, and escalation paths.
• Strong troubleshooting and communication skills.

Responsibilities

• Implement, administer, and support company-endpoint technologies per architecture and standards.
• Perform junior-level Intune administration: enrollment, assignments, deployments, profiles, and maintenance.
• Monitor device compliance, deployment status, and troubleshoot failures; escalate when needed.
• Assist testing and implementation of Intune profiles, policies, apps, and security settings.
• Support Windows Autopilot and device provisioning processes; document procedures.
• Provide endpoint troubleshooting for Windows/macOS and Microsoft 365 identities; escalate as needed.
• Handle routine Active Directory/Entra ID tasks and license assignments; support access.
• Document configurations, runbooks, knowledge bases; support project initiatives.

Skills

Windows

macOS

Microsoft Intune

Microsoft 365

Entra ID

Active Directory

Endpoint troubleshooting

Documentation

Team collaboration

Education

Associate's degree

Bachelor's degree preferred

Job description

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.

Responsibilities: Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources. Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance. Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and elevate policy or design changes as appropriate. Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources. Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation. Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support. Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures. Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes. Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record. Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials. Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience. Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.

Minimum Requirements: Required 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands‑on lab experience. Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID. Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions. Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods. Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths. Strong troubleshooting, customer service, written communication, and technical documentation skills. High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly. Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams. Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes. Education Associate's degree required. Bachelor's degree preferred. Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands‑on experience may be considered.

Certifications: None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands‑on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.

Work Environment and Physical Demands: May involve lifting of equipment and supplies (up to 50 pounds). Considerable walking, standing, and bending. Must be able to accomplish all physical requirements and activities applicable to the role. U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal!

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CyrusOne is proud to be recognized as a Top Workplace by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth‑oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state‑of‑the‑art digital infrastructure solutions. With more than 50 high‑performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid‑cloud and multi‑cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals.

CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale. For more information, please visit cyrusone.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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For information regarding your legal rights and protections, please click on the following link: Know Your Rights. CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

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