Associate Demand Field Service Technician Trainee

-; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

ABB is seeking an Associate Demand Field Service Technician Trainee to join their team in Houston, Texas. This role involves performing service in line with ABB standards, collaborating with customers, and troubleshooting control system issues. Candidates will receive mentorship and relocation assistance if needed, with a focus on developing skills for ABB Symphony+ or 800xA Distributed Control Systems.

Benefits

Relocation assistance

Mentorship and support throughout development

Qualifications

• Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willingness to travel overnight up to 80%.
• Fluent in English and possess a valid driver's license.

Responsibilities

• Perform service in accordance with ABB standard processes and quality standards.
• Collaborate closely with customers and ABB teams as a technical point of contact.
• Troubleshoot low complexity tasks related to distributed control system hardware and software.

Skills

Effective communication

Problem solving

Teamwork

Professionalism

Education

Associate's Degree

High school diploma with military technical training

Job description

Associate Demand Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reporting Line

Regional Service Manager - South

Role and Responsibilities

1. Perform service in accordance with ABB standard processes, quality standards, and safety guidelines.
2. Collaborate closely with customers and ABB teams, acting as the technical point of contact while delivering quality service.
3. Work independently and as part of a team based on customer/contract requirements, mainly in Greater Houston, TX or Lake Charles to Baton Rouge, LA.
4. Provide site service to ensure safe and efficient plant operation utilizing ABB Symphony+ or 800xA Distributed Control System.
5. Handle all periodic, routine, preventive maintenance, and shutdown support.
6. Troubleshoot low complexity tasks related to distributed control system hardware and software issues.
7. Maintain customer database by logging calls and support provided.
8. Suggest ABB solutions to enhance system performance and expand value-added services.
9. Communicate effectively with all site stakeholders to meet or exceed expectations.
10. Respond to customer inquiries with accuracy and timeliness, maintaining a follow-up system.
11. Support hardware and software upgrades, system modifications, and additions, both online and offline.

Qualifications

• Associate's Degree preferred or high school diploma with comparable military technical training.
• Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willingness to travel overnight up to 80%.
• Fluent in English and possess a valid driver's license.
• Work authorization to work in the US is required.
• Commitment to excellence, effective communication, problem solving, teamwork, and professionalism.

Additional Information

ABB will provide relocation assistance if needed. The traineeship involves developing skills to support ABB Symphony+ or 800xA Distributed Control Systems. Candidates will be mentored and supported throughout their development.