Associate Delivery Manager

RDSolutions; Glen Allen (VA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Hybrid work schedule

Job summary

RDSolutions in Glen Allen, VA is seeking an Account Manager to ensure client needs are met by leveraging product knowledge and collaboration with Sales and Field Operations.

You will review data quality, manage client data, perform quality checks, create data collection schedules, and coordinate onboarding for new work. This role offers hybrid in-office Tue-Thu with competitive hourly pay.

Qualifications

• Bachelor's degree in Business or related field.
• 1–2 years of account management experience or equivalent.
• Strong communication and presentation skills.
• Proficient in Microsoft Office and Excel.

Responsibilities

• Review data quality and make recommendations to improve data deliveries.
• Maintain the integrity of client data for deliverables.
• Conduct quality checks and statistical analysis of data deliverables.
• Create data collection schedules and determine sites, audits and frequency.
• Approve invoices and ensure billing accuracy.

Skills

Account management

Communication

Time management

Excel

Microsoft Office

Education

Bachelor's degree in Business

Tools

Excel

Outlook

PowerPoint

Job description

About the Role:

Ensure all client needs are met utilizing in-depth knowledge of company products in partnership withSales and Field Operations.

What You’ll Do:

• Review data quality and make recommendations to improve the quality of our data deliveries.
• Maintain the integrity of client data required to meet client deliverables.
• Conduct quality checks and statistical analysis of data deliverables prior to client delivery.
• Create schedules of data collection to meet the data requests for the client. Determine optimal data collection sites, audits type, data collection methodology and frequency to meet client needs.
• Approve invoices and ensures billing accuracy for all completed jobs.
• Facilitate communication with Field Operations team on all new client requests and ensure successful implementation of processes for onboarding new client work.
• Identify opportunities for process improvements.
• Conduct ad hoc data inquiries initiated by the client.
• Foster collaboration across disciplines (i.e. Field Operations and Sales Team) to drive increased value proposition to our clients.
• Other duties as assigned.

What You’ll Need:

• Bachelor's degree in Business or related field; and
• Minimum of 1-2 years of account management experience; or equivalent combination of education and experience.
• Ability to work independently in a fast-paced environment.
• Aptitude for independent troubleshooting.
• Ability to build and maintain strong internal and external relationships.
• Excellent communication and presentation skills.
• Strong attention to detail, independent time management & proven ability to meet deadlines.
• Strong computer skills (Microsoft Office, extensive use of Excel & Outlook needed).

What You’ll Get:

• A competitive hourly pay rate. Pay range $19 - $22/hour (non-exempt) commensurate with experience
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.
• Opportunity to begin making immediate contributions to the organization.
• Tuesday, Wednesday, Thursday in office hybrid