Associate Customer Success Manager

Nitra; Washington; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Commission

Equity

Benefits

WFH Wednesdays

Job summary

Nitra is seeking an Associate Customer Success Manager to join our growing fintech healthcare team. You will be the primary contact for doctors, office managers, and practice admins, guiding them through questions, issues, and engagement with Nitra.

With 1–3 years in a customer-facing role and a proactive mindset, you will reach out to inactive customers, turn conversations into actionable next steps, and help drive adoption of our platform across US healthcare practices in a hybrid work model.

Qualifications

• 1–3 years of experience in customer-facing roles.
• comfortable making outbound calls and handling inquiries.
• ability to translate conversations into clear, actionable steps.

Responsibilities

• Serve as primary point of contact for doctors, office managers, and practice admins.
• Answer questions and resolve issues to ensure smooth onboarding and usage of Nitra.
• Proactively reach out to inactive customers and turn conversations into next steps.

Skills

Customer communication

Phone support

Relationship building

Problem solving

Job description

Who we are:

Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.

We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it's the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we're looking for people who want to do the most meaningful work of their careers.

If you want comfort, this isn't the place.

If you want impact, ownership, and the chance to help build a generational fintech company, welcome.

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

What we're looking for:

A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We're looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.

The base salary range for this full-time position is $50,000 - $55,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.