Partner Customer Success Manager

Vanta; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Partner Customer Success Manager, where you'll be pivotal in ensuring indirect customers thrive. This role involves collaborating with partners to enhance customer engagement and retention while shaping the future of partner success. You will manage a diverse portfolio of accounts, influence product direction based on customer feedback, and build processes that foster a seamless customer experience. This innovative firm is dedicated to creating a supportive environment, offering competitive compensation and comprehensive benefits, including flexible work options and generous leave policies. If you're passionate about customer success and eager to make a meaningful impact, this opportunity is for you.

Benefits

100% covered medical, dental, and vision benefits

16 weeks fully-paid parental leave

Health & wellness stipends

401(k) matching

Flexible work hours and location

Open PTO policy

11 paid holidays in the US

Qualifications

• 6+ years in Customer Success or Account Management, with 2 years in Partner Success.
• Experience with indirect customer relationships via resellers or MSPs.

Responsibilities

• Own post-sales relationships for indirect customers through partner channels.
• Drive product adoption and retention through partner-delivered implementations.

Skills

Customer Success Management

Account Management

Partner Success

SaaS Environment Experience

Process Building

Communication Skills

Empathy

Job description

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta’s Partner Customer Success Manager, you’ll play a key role in shaping what post-sales success looks like for our indirect customer base. You’ll work with and through partners—resellers, MSPs, and other distribution channels—to drive adoption, engagement, and retention for customers that buy Vanta through our partner ecosystem.

You’ll own a growing book of 50–100 indirect customer accounts, collaborate cross-functionally with our Partner and Sales teams, and help build the foundation for how we scale partner success at Vanta.

As Vanta’s Partner Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What you’ll do as a Partner Customer Success Manager at Vanta:

• Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
• Collaborate with Partner Managers to develop shared success plans for key accounts.
• Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale.
• Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta.
• Influence the roadmap and product experience by advocating for partner-specific customer needs.
• Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business.

How to be successful in this role:

• 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment.
• Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs).
• Strong process builder who’s excited about helping stand up new workflows and systems.
• Comfortable owning customer relationships end-to-end, even when delivery is through partners.
• Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally.
• Excitement to be scrappy, iterate quickly, and build something new from the ground up.

What you can expect as a Vantan:

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust—all in a way that's real-time and transparent.