Associate Customer Service Rep

Planet Pharma; Springfield (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Planet Pharma in Springfield, IL is seeking an Associate Customer Service Rep to handle incoming calls, develop quotes, process orders in SAP, and coordinate shipping for urgent requests.

This entry-level to mid-level role requires a high school diploma with data entry and customer service experience, with an associate degree preferred. You will support field service and maintenance teams and assist during peak demand. Attention to detail and data accuracy are essential.

Qualifications

• High school diploma with 2 years of data entry and customer service experience.
• Associate degree with minimum data entry and customer service experience.

Responsibilities

• Answer Phone Calls and direct to appropriate person.
• Develop quotes for Aftermarket requests.
• Enter orders into SAP when PO received.
• Interface with shipping/warehouse to get urgent orders processed.
• Assign Planned Maintenance work orders from ServiceMax queue to appropriate Field Service Engineer.
• Process good receipts when parts/instruments arrive.
• Assist other personnel with other duties when demand peaks.
• Data Entry experience.

Skills

Data entry

Customer service

Phone support

Order processing

Education

High school diploma

Associate degree

Tools

SAP

Job description

Pay rate: 19.80/hr

Associate Customer Service Rep.

• 1. Answer Phone Calls and direct to appropriate person.
• 2. Develop quotes for Aftermarket requests
• 3. Enter orders into SAP when PO received
• 4. Interface with shipping/warehouse to get urgent orders processed.
• 5. Assign Planned Maintenance work orders from ServiceMax queue to appropriate Field Service Engineer
• 6. Process good receipts when parts/instruments arrive
• 7. Assist other personnel with other duties when demand peaks
• 8. Data Entry experience.

Educational requirement

• High school diploma with 2 years of experience in data entry and customer service.
• Associate degree with minimum data entry and customer service experience.