Associate, Product Support - Creator

Watershed Ventures; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Equity in ShopMy

Medical & Dental Coverage 70%

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program (3% automated)

Job summary

ShopMy is seeking an Associate, Creator Support to join our Product Support Team in the United States. You’ll be on the front lines helping Creators unlock the full potential of the ShopMy platform, handling inquiries and guiding users through technical aspects of the product.

This is an exciting early-career opportunity to sharpen problem-solving skills, collaborate with Product and Engineering, and contribute to improving our customer experience.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome).
• Strong written and verbal communication skills with the ability to relay technical concepts clearly.
• Highly organized and detail-oriented with the ability to manage multiple requests.
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
• Eagerness to learn new systems such as Zendesk, Intercom, or Linear.
• A team player with a customer-first mindset.

Responsibilities

• Assist the Creator Support team in managing inbound support requests from Creators, ensuring timely and accurate resolution.
• Troubleshoot technical issues and escalate complex cases to Product and Engineering when needed.
• Document and maintain accurate records of product issues, recurring trends, and user feedback.
• Contribute to building out support resources, including FAQs, help guides, and knowledge base articles.
• Partner with cross-functional teams to surface valuable customer insights that inform product improvements.
• Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.

Skills

Communication

Organization

Team player

Customer-first mindset

Tech literacy

Education

Bachelor's Degree

Tools

Google Suite

Microsoft Office

Zoom

Zendesk

Intercom

Linear

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role…

ShopMy is seeking a dedicated and detail-oriented Associate, Creator Support to join our Product Support Team. In this role, you will be on the front lines of helping Creators unlock the full potential of the ShopMy platform. It’s an exciting opportunity for someone early in their career who is eager to dive into the technical side of our product, sharpen problem-solving skills, and play a key role in supporting both our customers and our internal teams.

Responsibilities..

• Assist the Creator Support team in managing inbound support requests from Creators, ensuring timely and accurate resolution.
• Troubleshoot technical issues and escalate complex cases to Product and Engineering when needed.
• Document and maintain accurate records of product issues, recurring trends, and user feedback.
• Contribute to building out support resources, including FAQs, help guides, and knowledge base articles.
• Partner with cross-functional teams to surface valuable customer insights that inform product improvements.
• Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.

Your qualifications…

• Bachelor’s Degree or equivalent experience.
• 1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome).
• Strong written and verbal communication skills with the ability to relay technical concepts clearly.
• Highly organized and detail-oriented with the ability to manage multiple requests.
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
• Eagerness to learn new systems such as Zendesk, Intercom, or Linear.
• A team player with a customer-first mindset.

Bonus Points

• Experience working in a startup or high-growth SaaS environment.
• Familiarity with customer support tools (Zendesk, Intercom, Jira).
• Knowledge of the creator economy, affiliate marketing, or e-commerce platforms.
• Ability to prioritize and execute effectively under tight deadlines.
• Utilize the ShopMy platform (as a Shopper or Creator)

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office