Associate Community Manager

HOA Talent; Kennewick (WA); Remote; USD 48,000 - 55,000; Full time

Benefits offered by this job

Unlimited PTO

6 paid holidays

401(k) with employer match

Health, dental, and vision insurance

Flexible, home-based schedule

Job summary

HOA Community Solutions, based in the Tri-Cities area of Washington, seeks an Associate Community Manager to support a portfolio of 11 associations. The role is remote with travel to communities and occasional evenings or weekends.

In this first-line service position, you will liaise with boards, run inspections, manage vendors, and help with budgets and governance processes for about 1,200 homes, with room to grow in a dynamic, home-based environment.

Qualifications

• 1+ year of HOA, community association, or residential property management experience or 2+ years in a fast-paced, customer-facing role.
• Ability to manage projects and deadlines across multiple associations.
• Strong written and verbal communication, including reports for boards.

Responsibilities

• Serve as primary point of contact for homeowners and provide clear, timely updates.
• Act as liaison to boards of directors; support policies, resolutions and board recruitment.
• Build relationships with developers/builders to aid communications and transitions
• Conduct scheduled drive-through compliance inspections and document violations.
• Source bids, secure vendors, and manage RFP processes for repairs and projects.
• Assist with annual association budgets and financial monitoring.
• Facilitate architectural/design review and approval processes.
• Plan and attend board and annual meetings, including some evenings/weekends.

Skills

Customer service

Project management

Communication skills

Tools

Microsoft Outlook

Microsoft Office

Job description

Associate Community Manager

$47,840 - 55,000/year DOE

Remote with travel across the Tri-Cities Region

About HOA Community Solutions

HOA Community Solutions provides professional management for homeowner associations across the Tri-Cities region of Washington. We partner with volunteer boards, homeowners, and local developers to keep communities well run, well maintained, and well informed.

The Role

The Associate Community Manager (ACM) is the first line of service for every homeowner in an assigned portfolio of 11 associations (approximately 1,200 doors), with room to grow. You'll serve as the board's liaison for day-to-day operations, run compliance inspections, manage vendors and projects, and build strong relationships with the developers and builders shaping new communities in the Tri-Cities. This is a remote, home-based role with regular travel to communities and flexible scheduling.

What You'll Do

- Serve as primary point of contact for homeowners, providing clear, timely updates through resolution

- Act as liaison to boards of directors: keep boards informed, carry out board policies and resolutions, and support board recruitment and training

- Build and maintain working relationships with local developers and builders, supporting communication, issue resolution, and community transitions

- Conduct scheduled drive-through compliance inspections, document violations, and coordinate notices and follow-up per each association's governing documents

- Source bids, secure vendors, and manage the RFP process for association repairs and projects

- Assist with preparing and monitoring annual association budgets

- Facilitate the architectural and design review and approval process

- Plan and attend board and annual meetings, including occasional evenings and weekends

What We're Looking For (Required)

- 1+ year of HOA, community association, or residential property management experience, or 2+ years in a fast-paced, multi-priority, customer-facing role

- Ability to manage projects and deadlines across multiple associations at once

- Strong written and verbal communication, including preparing reports and presenting to boards

- Customer service skills, including the ability to defuse difficult situations

- Proficiency with Microsoft Outlook and Office

- Residence in or near Kennewick, Pasco, or Richland, WA, with reliable transportation, a valid driver's license, and proof of auto insurance

- Dependable high-speed internet and a suitable home workspace

- Availability for occasional evening and weekend meetings

Nice to Have

- Experience with Vantaca and/or Strongroom

- CMCA designation or CAI coursework

- Experience working with developers, builders, or new-construction community transitions

- Familiarity with WA laws affecting community associations

Location

Remote, home-based in the Tri-Cities, WA area (Kennewick, Pasco, Richland), with regular travel to assigned communities

Compensation & Benefits

- $47,840–$55,000 depending on experience; full-time, non-exempt

- Unlimited PTO (approved in advance by supervisor) and 6 paid holidays

- 401(k) with employer match up to 4%

- Health, dental, and vision insurance, eligible the first of the month after 60 days

- Flexible, home-based schedule