Associate Commissioner

City of New York; New York (NY); On-site; USD 176,000 - 215,000; Full time

Job summary

The City of New York’s Administration for Children’s Services seeks an Administrative Director of Social Services to lead the Office of Service Matching and Family Home Care. This role entails strategic oversight, cross-divisional coordination, and high-level partnership development to align services with city mandates and community needs.

The position requires a strong background in social services management, a track record of building consensus across agencies, and a commitment to equity and

Qualifications

• Baccalaureate degree and four years of progressively responsible experience in a large governmental agency or similar organization; one year at administrative or managerial level.
• Graduate education may substitute for up to three years of experience.
• A valid NYS license as LCSW or LMSW may substitute for three years of experience.

Responsibilities

• Provide strategic leadership and oversight for the Office of Service Matching and Family Home Care.
• Supervise 2–3 Assistant Commissioners and Executive Directors to ensure timely and effective service matching.
• Foster partnerships with internal divisions, external agencies, and nonprofit providers.
• Represent the Deputy Commissioner at high-level meetings with officials and stakeholders.
• Set and maintain consistent practices across teams to support effective service delivery.
• Align service matching with ACS policies, mandates, and best practices in child welfare.
• Drive data-informed decision making and close service gaps through reporting and analytics.
• Collaborate with IT and data teams to strengthen tracking systems and reporting tools.
• Support contract development, renewal, and performance evaluation processes.

Education

Bachelor’s degree + 4 years experience

Master’s degree substitution

LCSW/LMSW substitution

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $195,000.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Family Services Division (FSD) and its network of Non- for Profit providers deliver one of the largest and most diverse continuums of community-based child welfare prevention services in the nation to improve the safety, well-being, and permanency for thousands of families and children each year. FSD focuses on systems improvement, innovation, and strategic initiatives that require collaboration with major community partners to address urgent or emerging provider and family needs, city or state mandates, and high-priority strategic goals of ACS leadership. FSD is committed to learning new approaches to meet the needs of families, and nurture stronger connections with the communities we serve.

The Office of Service Matching (OSM) is focused on ensuring that families are connected to services in the community. The office currently consists of 2 units - Referral Management and Family Home Care The Family Home Care team works to provide homemaking, house attendant, and housekeeping, services to assist parents in enhancing family functioning and promoting positive outcomes for children in their communities. The Referral Management team is charged with timely matching families with the most appropriate service and processes approximately 10,000 referrals a year. The Associate Commissioner’s strategic leadership and vision will play a major role overseeing Referral Management and the Family Home Care team.

• Provide strategic leadership and oversight for the office.
• Supervision of 2 to 3 Assistant Commissioners and Executive Directors staff charged with ensuring timely, effective matching of families with the most appropriate service across the continuum of services including homemaking, house attendant, and housekeeping services are provided timely and effectively.
• Serve as a senior liaison across internal divisions, external agencies, and contracted prevention providers. Foster partnerships that support integrated service delivery.
• Represent the Deputy Commissioner at high-level meetings with federal, state, city officials and non-for – profit executive directors.
• Establish and maintain clear, consistent practices across teams to support effect service delivery.
• Ensure alignment between service matching practices and evolving ACS policy, legal mandates, and best practices in child welfare.
• Drive a data-informed culture and use data to guide decision-making, improve operations, and address service gaps.
• Partner with IT and data teams to strengthen tracking systems and reporting tools.
• Participate in contract development, renewal, and performance evaluation processes.
• Support the integration of culturally responsive and family-centered approaches.
• Collaborate with providers to adapt to the changing needs and systems priorities.
• Support division and agency-wide strategic priorities, including prevention-focused initiatives
• Provide executive oversight for high-risk or complex cases requiring urgent service coordination.
• Foster a collaborative, accountable, and supportive work environment.
• Latitude to perform other duties and special projects as needed to support the overall mission, vision, and strategic priorities of the division.

ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [emailprotected] or 212-676-6955.

Qualifications

• 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
• 2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
• (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
• (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years; or
• (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
• However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.