Application Supervisor

NYC Administration for Children's Services; New York (NY); On-site; USD 94,000 - 117,000; Full time

Job summary

NYC Administration for Children’s Services is seeking an experienced Child Welfare Specialist to join the Administration or “Admin” team. The role supports quality assurance, case management, and scheduling, with emphasis on accurate case handling and timely escalations.

Under supervision, the Application Supervisor will guide staff, ensure mandates are met, and coordinate training, leave, and disciplinary actions, while maintaining coverage and supporting child welfare operations across

Qualifications

• A baccalaureate degree from an accredited college and 30 semester credits toward a Master of Social Work or a graduate degree, and at least eighteen months of child welfare casework experience.

Responsibilities

• Review work submitted by subordinates in Connections for accuracy prior to forwarding to appropriate units.
• Submit cases expeditiously to protective units so that all required mandates could be adhered to, case submitted within 4 hours of receipt from SCR.
• Conduct individual and unit weekly conferences.
• Review new intake and assign pending immediately upon receipt of case.
• Maintain adequate coverage during regular business hours and vacations.
• Schedule appropriate training where needed.
• Maintain and monitor Time and Leave in accordance with Agency policy and procedure.
• Address staff issues and document staff for disciplinary actions.
• CWSS Level II retrieve cases directly from mandated and non-mandated sources when the State Central Registry is not working.

Skills

Communication skills

Bilingual (Spanish)

Diversity engagement

Connections system knowledge

Public sector experience

Education

Bachelor's degree

30 credits toward MSW

Tools

NYC Connections system

Job description

THIS POSITION IS ONLY OPEN TO INTERNAL ACS APPLICANTS.

*THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $94,276*

NOTE: THIS POSITION IS OPEN ONLY TO EMPLOYEES CURRENTLY SERVING IN THE PERMANENT (NOT PROVISIONAL) CIVIL SERVICE TITLE OF CHILD WELFARE SPECIALIST.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and maltreatment that the city receives from the New York Statewide Central Register of Child Abuse and Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services. Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family Services Unit, Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).

In each DCP borough and program office, an Administration or “Admin” team provides a catalog of critical support functions, enabling child protective staff to focus on supporting our children and families. Each Application Unit is overseen by an Application Supervisor who is responsible for quality assurance and resolving issues within their Application's Unit. Each Application Supervisor monitors the work of subordinates; coach subordinates to correct errors and minimize potential for future errors; prioritizes cases, and identifies and flags special concerns, based upon subject-matter expertise in social work and clinical practice; and ensures that pending case assignment rates are appropriately equalized among the zone and Borough or Program child protective units.

Under the general supervision of the Child Protective Manager, the Application Supervisor will be responsible for the following:

• Review work submitted by subordinates in Connections for accuracy prior to forwarding to appropriate units
• Submit cases expeditiously to protective units so that all required mandates could be adhered to case submitted within 4 hours of receipt from SCR
• Conduct individual and unit weekly conferences
• Review new intake and assign pending immediately upon receipt of case
• Maintain adequate coverage during regular business hours and vacations
• Schedule appropriate training where needed
• Maintain and monitor Time and Leave in accordance with Agency policy and procedure
• Address staff issues and document staff for disciplinary actions
• CWSS Level II retrieve cases directly from mandated and non-mandated sources when the State Central Registry is not working

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

Preferred Skills

• Excellent communications skills
• Ability to deal tactfully and effectively with diverse constituencies
• Familiarity working with NYC’s diverse communities
• Knowledge of the NY State Connections comprehensive case management system, or other
  automated child welfare systems
• Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this

position

NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

Minimum Qualifications

A baccalaureate degree from an accredited college and 30 semester credits toward a Master of Social Work or a graduate degree in a related field, and at least eighteen months of child welfare casework experience.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

CHILD WELFARE SPECIALIST SUPER - 52370

, $94,276.00 – $117,186.00