Associate, Commerce Platform Logistics

Doordashusa; San Francisco (CA); On-site; USD 74,800 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer match

Paid parental leave

Wellness benefits

Job summary

Doordashusa is seeking an Associate for the Commerce Platform Logistics team in San Francisco. In this role, you will analyze delivery quality metrics and identify trends to improve fulfillment processes. You will collaborate with various teams to enhance merchant and customer experiences, driving initiatives that impact performance.

The successful candidate will have strong analytical skills, excellent problem-solving abilities, and a Bachelor's degree. Salary range for this role is $74,800 — $110,000 USD. Benefits include flexible paid time off, medical and dental coverage, and opportunities for equity grants.

Qualifications

• 1–3 years of relevant experience in high-growth environments required.
• Ability to use data to identify trends and make informed decisions.
• Comfortable working with cross-functional teams.

Responsibilities

• Analyze, track, and improve delivery quality metrics.
• Support development of internal reporting tools.
• Partner with teams to assess initiatives for logistics quality.

Skills

Analytical skills

Problem-solving

Detail-oriented

Education

Bachelor's degree

Tools

SQL

Job description

About the Team

DoorDash’s Commerce Platform powers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white‑label fulfillment solutions for merchants across verticals such as restaurants, grocers, and retailers.

As part of the Commerce Platform Logistics team, we own cost and quality for the Core Drive business—ensuring that DoorDash Commerce Platform is the most reliable way for merchants to reach their customers through their first‑party channels. This means improving fulfillment quality, reducing operating costs, and building scalable solutions to enhance customer and merchant experiences.

About the Role

At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about building a seamless delivery experience for consumers and merchants. As an Associate, Commerce Platform Logistics, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross‑functional teams to identify trends, scope impactful initiatives, and support the execution of quality improvement strategies.

Your work will be both strategic and deeply operational. One day, you might be sizing the impact of key product initiatives to support long‑term quality improvements. The next day, you could be deep‑diving into customer satisfaction (CSAT) data to uncover the root causes of customer pain points and leading an experiment to drive real‑world improvements.

As part of this team, you will:

• Track and analyze cost and quality metrics across strategic merchants, conducting deep dives to identify key drivers of quality defects and savings opportunities.
• Support the development of internal reporting tools to measure and monitor quality improvement efforts.
• Assist in structuring and executing operational tests to identify solutions for reducing defects like lateness or in‑store wait times.
• Partner with Logistics, Analytics, and Product teams to scope and assess initiatives that can improve the efficiency and quality of the logistics system.
• Engage with cross‑functional teams to support initiatives that enhance merchant and customer experience.

You’re excited about this opportunity because you will…

• Own a high growth/ high visible opportunity to lead quality initiatives that address the most unique and challenging questions on the Commerce Platform.
• Analyze key quality metrics and contribute to defining north star metrics that track performance improvements.
• Partner with GMs to identify and execute growth strategy through data‑driven insights to drive business top line.
• Collaborate with cross‑functional teams (Logistics, Product, Analytics, Engineering, and Operations) to influence product roadmap on quality‑focused features.
• Run structured experiments and operational tests to uncover the best ways to improve fulfillment quality.

We’re excited about you because…

• You have strong analytical skills and can use data to identify trends, uncover root causes, and drive informed decision‑making.
• You are a strong problem solver and can break down complex problems into actionable steps.
• You thrive in a cross‑functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams.
• You are highly detail‑oriented and have a strong ability to organize, track, and analyze performance data.
• You have a bias for action and can operate effectively in fast‑paced, ambiguous environments.
• You are comfortable working with data—SQL experience is a plus but not required.
• Have 1–3 years of relevant experience in high‑growth environments required.
• Bachelor’s degree required.

Applications for this position are accepted on an ongoing basis.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range for this position within the United States, including Illinois and Colorado: $74,800 — $110,000 USD.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.