Associate Client Success Manager

inmar; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Inmar Intelligence is seeking an Associate, Client Success Manager - Retail Media to support the execution and growth of retail media programs across the client portfolio. This role is designed for an early-career professional aiming to build expertise in retail media, client success, and data-driven marketing.

The Associate CSM will collaborate with Client Success leaders, Sales, Media Operations, Analytics, and other teams to support campaigns from planning to post-campaign insights, with

Qualifications

• 2+ years of professional experience in retail media or related fields.
• Foundational understanding of digital advertising.
• Strong organizational skills.

Responsibilities

• Support day-to-day management and execution of retail media campaigns across assigned clients.
• Coordinate campaign timelines, deliverables, and internal handoffs to ensure timely execution.
• Partner with Client Success Managers and cross-functional teams to support launches, optimizations and reporting.
• Monitor campaign performance and escalate risks or issues when appropriate.
• Assist with client communications, status updates, meeting preparation and follow-up.
• Maintain accurate documentation of client priorities, decisions, actions, and next steps.
• Develop increasing ownership of client and campaign responsibilities as experience grows.

Skills

Retail media & digital advertising

Job description

Inmar Intelligence is seeking an Associate, Client Success Manager - Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio.

This role is designed for an early-career professional who is ready to build deeper expertise in retail media, client success, and data-driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross-functional partners to support clients throughout the campaign lifecycle - from planning and activation through optimization, reporting, and post-campaign insights.

Client & Campaign Support

• Support the day-to-day management and execution of retail media campaigns across assigned clients
• Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution
• Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting
• Monitor campaign progress and performance, escalating risks or issues when appropriate
• Assist with client communications, status updates, meeting preparation, and follow-up
• Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps
• Develop increasing ownership of client and campaign responsibilities as experience and expertise grow

Retail Media Strategy & Planning

• Support the development of media recommendations aligned with client objectives and campaign goals
• Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights
• Develop familiarity with retail media channels, platforms, audiences, and measurement approaches
• Support proposal development and RFP responses by gathering data, insights, and relevant recommendations
• Research client categories, competitive activity, and retail media trends to inform planning
• Partner with senior team members to translate client objectives into actionable media plans

Performance, Reporting & Insights

• Monitor campaign performance and help identify trends, risks, and opportunities
• Support development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials
• Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality
• Help translate campaign data into clear insights and recommendations for clients
• Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations
• Build the ability to connect campaign results to broader client business objectives

Client Relationships

• Build strong working relationships with client contacts and agency partners
• Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations
• Respond to client questions and requests in partnership with the broader Client Success team
• Develop an understanding of client business objectives, priorities, and challenges
• Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member
• Build toward greater ownership of client relationships as experience and capabilities develop

Revenue & Growth Support

• Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth
• Help identify signals that may indicate additional client needs or media opportunities
• Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners
• Support renewal and expansion conversations through strong execution, reporting, and performance storytelling
• Build knowledge of Inmar's broader capabilities and how they can address client business needs

Cross-Functional Collaboration

Partner closely with: Client Success, Sales, Media Operations, Analytics, Creative Solutions, Product and Platform teams

The Associate CSM will:

• Coordinate across teams to keep campaigns and client deliverables moving forward
• Communicate timelines, dependencies, and potential risks
• Support effective handoffs between teams
• Help ensure client expectations are understood and aligned internally
• Contribute to process improvements that increase efficiency and improve the client experience

Required Qualifications

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field
• Foundational understanding of digital advertising and/or retail media
• Strong organizati