Associate Client Manager - Insights

NielsenIQ; Oregon; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare plan

401(k) with employer match

Discretionary paid time off

Tuition Reimbursement

Flexible working environment

Job summary

NielsenIQ is seeking an Associate Client Manager for its Industry Insights team. This US-based remote role prefers candidates in the Chicago area and focuses on delivering analyses that help clients make informed decisions.

You will coach junior staff, drive revenue leads, and coordinate with CS Insights to enhance the customer experience. Responsibilities include transforming data into compelling client stories, presenting insights using NIQ tools, and ensuring high client satisfaction with

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating NIQ data sources relevant to the client.
• Ability to coach others in data analyses and building data-driven stories.

Responsibilities

• Master NIQ tools and metrics to solve clients’ business questions.
• Collaborate with CS Insights and Account Leads to transform the customer experience.
• Respond to field business questions and develop analytical outlines using multiple NIQ solutions.
• Visualize data and translate numbers into a compelling story for clients with actionable recommendations.
• Prepare and present insights per Academy Silver graduate level; using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant insights.
• Lead generation: identify revenue leads and partner with AD to convert into revenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks and lead by example to coach juniors.
• Lead Thought Leadership Projects and ensure comprehensive client briefings.

Skills

CPG industry experience

Data storytelling

English communication

Excel/PowerPoint

Analytical mindset

Education

Bachelor's degree

Masters’s degree a plus

Tools

NIQ tools

POS/Panel Data

Discover

RMS/Homescan/Omni/Spectra

Job description

Company Description

R26_0025994At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager to add to our Industry Insights team.This is a US based remote role, with a preference for candidates located in the Chicago area.

Job Description

As an Associate Client Manager, you’ll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You’ll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

Work as a master of propriety NIQ tools and metrics and use these to help solve clients’ business questions.

Work closely with the CS Insights and Account Leads to transform the customer experience.

During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.

Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.

Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.

Drive customer satisfaction through analyses and delivery of relevant and impactful insights.

Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.

Execute strongly based on the service model.

Take initiative to remove roadblocks when they arise.

Lead by example, guide and coach junior members.

Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.

Lead Thought Leadership Projects.

Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same.

Qualifications

3+ years industry experience in the CPG industry and/or related sales, category management, market research.

Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.

Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc.

Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.

Ability to coach others in data analyses and working with NIQ tools.

Curious person who likes building stories based on data to answer questions.

Strong analytical mind and excellent numerical skills.

Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.

Excellent command of both written and spoken English.

Digital savvy and fast learner of concepts/tools/analyses.

Masters’s degree a plus.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $69,800 - $80,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)

Our Benefits

• Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: global/en/info/niqs-ai-safety-policies/About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the global/en/news-center/diversity-inclusion

Career Site Team: Customer Success Compensation: USD 69800 - USD 80000 - yearly