Associate Client Director - Insights

NielsenIQ; United States; On-site; USD 100,000 - 112,000; Full time

Benefits offered by this job

Flexible working environment

Comprehensive health insurance

Parental leave

Life insurance

401(k) with company matching

Disability insurance

Tuition reimbursement

Discretionary paid time off & holidays

LinkedIn Learning

Job summary

NIQ is seeking an Associate Client Director to lead a team of Client Managers, Associate Client Managers and Analysts in delivering data-driven insights. You will guide and coach the team, ensure timely delivery of academy milestones, and champion NIQ's service model and JBPs while expanding client opportunities through strong relationships.

You will apply Thought Leadership to create impact, manage client expectations, and drive customer satisfaction with actionable recommendations across RMS,

Qualifications

• 7+ years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NielsenIQ (or similar) solutions in analytics, including POS/Panel data.
• Strong analytical mind and excellent numerical skills.
• Proficiency with Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savviness.
• Fast learner of concepts and tools.
• Ability to incorporate deep industry knowledge and Thought Leadership into analyses.
• Proficiency in pulling and analyzing NIQ data sources.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.

Responsibilities

• Own CS Industry Insights mission for the team through delivery of Thought Leadership.
• Ensure team delivers KPIs and success metrics; drive Service Model and JBPs execution.
• Ensure all team members complete the Academy in time with success.
• Develop probing skills to identify and uncover the most important business questions.
• Guide team in utilizing and visualizing data for strategically impactful presentations.
• Manage client expectations in project scoping, prioritization, and time management.
• Demonstrate probing skills to identify important business questions for clients.
• Lead generation: identify, create, and convert opportunities to incremental sales.
• Client briefing: ensure thorough client briefings with filled forms.
• Proactively partner with senior stakeholders to remove roadblocks.
• Drive customer satisfaction with best-in-class analyses and insights.
• Be a bilingual (CPS+RMS) team leader/strategist.
• Generate CPS leads and upsell contracts.
• Persuade win-back clients on NIQ's CPS proposition.

Skills

Analytical mindset

Numerical skills

English proficiency

Digital savvy

Fast learner

Coaching & leadership

NIQ data/tools knowledge

Tools

Discover

Excel

PowerPoint

Google Sheets/Slides

RMS

Homescan

Omni

Spectra

Job description

As an Associate Client Director, you’ll lead a team of Client Managers, Associate Client Managers and Analysts; guiding and coaching them to support clients to analyze data through use of NIQ tools and services, based on NIQ standards and service model to ensure clients are delivered insights on industries, markets and consumers so that they make informed business decisions. Responsible to drive NIQ's CS Industry Insights mission for their team through delivery of Thought Leadership and accountable for the on-target delivery of team KPIs.

Responsibilities

Own CS Industry Insights mission for the team through delivery of Thought Leadership. Ensure team delivers as per the relevant KPIs/ success metrics. Drive Service Model and JBPs execution strongly. Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for delivery of insights as per Academy learnings. Continuously guide and coach your team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations. Manage and guide the team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities. Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s). Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships. Client briefing: Ensure the team receives client briefing as per the briefing form with all areas filled and client probing is done for clarity. Carry key accountability to client and hub that the team delivers fully completed (with quality inputs) briefing forms. Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise. Drive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insights. Be a bi-lingual (CPS+RMS) team leader/ strategist: Demonstrate an everyday Consumer-driven marketing culture. Probe and provoke clients to more business questions to analyze consumer behavior. Generate CPS Leads (upsell contracts, ad-hoc, CAS). Persuade win-back clients on NIQ's superior CPS proposition.

Requirements

7+ years of experience in the CPG industry and/or related sales, category management, market research.

Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data.

Strong analytical mind and excellent numerical skills.

Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.

Excellent command of both written and spoken English.

Digital savvy.

Fast learner of concepts/ tools/ analyses.

Display ability to incorporate deep industry knowledge and Thought Leadership into analyses.

Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.

Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.

Ability to coach others in data analyses and working with the NIQ tools.

Salary & Compensation

This role has a market-competitive salary with an anticipated base compensation of the following range: $99,800 - $112,420. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus.

Benefits

• Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
• US Benefits Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

AI Disclosure

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles:

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights – delivered with advanced analytics through state-of-the-art platforms – NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter