Associate Client Manager - Insights

NielsenIQ; Chicago (IL); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with company match

Discretionary paid time off & 11 paid 

Flexible working environment

Life insurance

Tuition Reimbursement

Job summary

NielsenIQ in the United States (remote with a Chicago preference) is seeking an Associate Client Manager to join the Industry Insights team. You will delight clients by delivering analysis and insights on industries, markets and consumers using NIQ data and tools.

The role emphasizes executing the service model, coaching juniors, driving customer satisfaction, and identifying revenue opportunities while building compelling data stories for clients.

Qualifications

• 3+ years in CPG industry or related sales, category management, or market research.
• Experience with NIQ solutions or similar analytics tools is preferred.
• Proficiency in pulling and analyzing NIQ data sources relevant to clients.
• Strong coaching ability and capability to guide junior team members.
• Excellent written and spoken English; digital savviness.

Responsibilities

• Use NIQ tools and metrics to answer clients' business questions.
• Collaborate with CS Insights and Account Leads to improve customer experience.
• Briefing sessions: respond to client questions with analytical outlines.
• Translate data into compelling client stories with insights and actions.
• Deliver insights using SCQA and AP frameworks.
• Drive customer satisfaction through relevant analyses.
• Identify revenue leads and work with AD to convert to revenue opportunities.
• Lead and coach juniors; execute according to service model.
• Champion initiatives and meet KPI targets.
• Lead Thought Leadership Projects.
• Ensure client briefing is comprehensive.

Skills

CPG industry experience

Analytics

Microsoft Excel

PowerPoint

Google Sheets/Slides

English communication

Tools

Discover

RMS

Homescan

Omni

Spectra

Job description

• Compensation: USD 69,800 - USD 80,000 - yearly

Company Description

R26_0025994

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth.We are looking for an Associate Client Manager to add to our Industry Insights team.

This is a US based remote role, with a preference for candidates located in the Chicago area.

Job Description

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

• Work as a master of propriety NIQtools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlinesthat leverage multiple NIQ solutions into a cohesivestory.
• Simplify/visualize data and translate numbers into a compelling story for clientswith insightful callouts and actionablerecommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation:Identifyrevenue leads in an independent way and takeownershipin partnering with AD to convert these intorevenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when theyarise.
• Lead by example, guide and coach juniormembers.
• Champion an initiative within business unit and provide guidanceto peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same.

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range:$69,800 - $80,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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