Associate Client Manager - Insights

NielsenIQ; Illinois; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive healthcare plan

401(k) retirement plan with company-m\

Parental leave

Job summary

NielsenIQ in the United States is seeking an Associate Client Manager to join our Industry Insights team. You will support clients with analysis and insights on industries, markets and consumers using NIQ data to help them uncover growth opportunities and tell a cohesive story.

This remote US role prefers candidates in the Chicago area and emphasizes coaching junior members, delivering on the NIQ service model, collaborating with CS Insights and Account Leads to transform the customer

Qualifications

• 3+ years in CPG, sales, category management or market research.
• Prior experience with NIQ or similar analytics solutions preferred.
• Proficiency in NIQ data sources (RMS, Homescan, Omni, Spectra, etc.)
• Ability to coach others in data analyses and NIQ tools.
• Strong Excel/PowerPoint and Google Sheets/Slides skills.
• Excellent written and spoken English.

Responsibilities

• Transform client questions into actionable insights using NIQ tools.
• Collaborate with CS Insights and Account Leads to improve the customer experience.
• Prepare and present insights with SCQA structure and clear callouts.
• Drive customer satisfaction with impactful analyses and recommendations.
• Identify revenue leads and convert to opportunities with AD.
• Lead and coach junior team members.
• Deliver projects aligned with KPI and service model.

Skills

CPG industry experience

Analytical thinking

Excel/PowerPoint/Sheets

English proficiency

Lead generation

Client management

Coaching juniors

Storytelling with data

NIQ tools proficiency

Problem solving

Education

Bachelor's degree

Master's degree (plus)

Tools

NIQ tools & metrics

Discover

RMS/Homescan/Omni/Spectra

Job description

R26_0025994

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth.We are looking for an Associate Client Manager to add to our Industry Insights team.

This is a US based remote role, with a preference for candidates located in the Chicago area.

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

• Work as a master of propriety NIQtools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlinesthat leverage multiple NIQ solutions into a cohesivestory.
• Simplify/visualize data and translate numbers into a compelling story for clientswith insightful callouts and actionablerecommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation:Identifyrevenue leads in an independent way and takeownershipin partnering with AD to convert these intorevenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when theyarise.
• Lead by example, guide and coach juniormembers.
• Champion an initiative within business unit and provide guidanceto peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same.

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.
• Masters’s degree a plus.

This role has a market-competitive salary with an anticipated base compensation of the following range:$69,800 - $80,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn|Instagram|Twitter|Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion