Associate Client Implementation Manager

Press Ganey; South Bend (IN); On-site; USD 60,000 - 95,000; Full time

Job summary

Press Ganey is seeking an Associate Client Implementation Manager to lead standard deployments of PG Forsta solutions for mid-market healthcare clients. You will own onboarding projects, serve as the primary client contact, and coordinate with delivery teams to align timelines and deliverables.

The role emphasizes project ownership, proactive communication, and building expertise in healthcare environments and implementation practices.

Qualifications

• Experience coordinating client onboarding projects and ensuring on-time delivery.
• Knowledge of healthcare provider environments and multi-stakeholder settings.
• Ability to manage multiple priorities and communicate clearly with clients and internal teams.

Responsibilities

• Own and manage standard client onboarding projects for mid-market clients.
• Serve as the day‑to‑day client contact, ensuring alignment on objectives, timelines, and deliverables.
• Coordinate with cross‑functional delivery teams to execute configurations, data integrations, and product deployments.
• Identify project risks and issues early and collaborate with supervisors on resolution strategies.
• Provide clear, proactive communication to clients and internal stakeholders.
• Support clients in understanding workflows, product configurations, and training pathways.
• Maintain accurate project plans, status reports, and documentation.
• Contribute to process improvements by sharing feedback and supporting team initiatives.
• Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology.

Skills

Client-facing coordination

Healthcare operations

SaaS implementation

Project management

Cross-functional collaboration

Education

Bachelor’s degree in business, healthcare administration, project management, or related field

Tools

Smartsheet

Jira

Salesforce

Job description

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.


• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.


• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.


• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.


• Better together: We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at [e-mail] Please provide your contact information and the details of your request so we can best assist you.

The Associate Client Implementation Manager

The Associate Client Implementation Manager is responsible for managing standard deployments of PG Forsta solutions, primarily with mid‑market healthcare clients. This role provides hands‑on project ownership while building experience in client‑facing project management. Associates ensure client onboarding projects are executed on time, within scope, and aligned to client goals. They act as primary contact for defined projects, supporting client readiness and coordinating across internal teams. This role is an important steppingstone toward full ownership of complex enterprise implementations.

Duties And Responsibilities

• Own and manage standard client onboarding projects for mid-market clients.


• Serve as the day‑to‑day client contact, ensuring alignment on objectives, timelines, and deliverables.


• Coordinate with cross‑functional delivery teams to execute configurations, data integrations, and product deployments.


• Identify project risks and issues early and collaborate with supervisors on resolution strategies.


• Provide clear, proactive communication to clients and internal stakeholders.


• Support clients in understanding workflows, product configurations, and training pathways.


• Maintain accurate project plans, status reports, and documentation.


• Contribute to process improvements by sharing feedback and supporting team initiatives.


• Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology.

Qualifications

• 3–5 years of experience in client‑facing project coordination, healthcare operations, or SaaS implementation.


• Demonstrated ability to manage multiple priorities in a fast‑paced environment.


• Strong interpersonal, communication, and problem‑solving skills.


• Experience with project management tools (e.g., Smartsheet, Jira, Salesforce) preferred.


• Familiarity with healthcare provider organizations and multi‑stakeholder environments is a plus.

Education

• Bachelor’s degree required in business, healthcare administration, project management, or a related field.

Additional Information For US Based Jobs

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice

Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/