Associate, Clearing Investigations Specialist

Madison-Davis; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Madison-Davis, LLC in New York seeks an operations professional to support payment investigations, exception resolution, and compensation processing.

You will research domestic and international payment inquiries, monitor cases, and assist reconciliation and reporting, collaborating with internal teams and external counterparties to ensure timely case resolution.

Qualifications

• Bachelor's degree in Finance, Business, Accounting, Economics, or a related field preferred.
• 2+ years of experience in funds transfer, payment investigations, wire operations, or banking operations.
• Knowledge of international payments, SWIFT, Fedwire, CHIPS, U.S. Dollar clearing, and settlement processes.
• Strong analytical and problem-solving skills.
• Ability to review information, evaluate options, and determine appropriate next steps.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and general banking or payment systems.
• Strong written and verbal communication skills in English.
• Chinese language skills are a plus for communication with international stakeholders.
• Ability to manage multiple cases and priorities in a time-sensitive environment.

Responsibilities

• Investigate and resolve payment inquiries, exceptions, and compensation cases.
• Process payment investigation requests through internal systems, clearing platforms, and communication channels.
• Prepare payment vouchers, settlement instructions, and supporting documentation after investigation.
• Monitor payment transactions and related activity throughout the day.
• Track, follow up on, and resolve outstanding investigation cases.
• Reconcile suspense accounts and other payment-related accounts.
• Analyze payment investigation activity and prepare reports for management.
• Partner with internal teams and external counterparties to support timely case resolution.
• Assist with additional payment operations and business support tasks as needed.

Skills

Analytical skills

Attention to detail

Communication skills

English proficiency

Multi-language communication

Education

Bachelor's degree in Finance, Business, Accounting, Economics, or a related field

Tools

Microsoft Office

Job description

A financial institution is seeking a detail-oriented operations professional to support payment investigations, exception resolution, and compensation processing. This role will focus on researching domestic and international payment inquiries, preparing payment instructions, monitoring outstanding cases, and supporting reconciliation and reporting activities. The successful candidate will bring experience in funds transfer, wire operations, payment investigations, or banking operations, with knowledge of global payment systems and U.S. Dollar clearing processes.

RESPONSIBILITIES

• Investigate and resolve payment inquiries, exceptions, and compensation cases.
• Process payment investigation requests through internal systems, clearing platforms, and communication channels.
• Prepare payment vouchers, settlement instructions, and supporting documentation after investigation.
• Monitor payment transactions and related activity throughout the day.
• Track, follow up on, and resolve outstanding investigation cases.
• Reconcile suspense accounts and other payment-related accounts.
• Analyze payment investigation activity and prepare reports for management.
• Partner with internal teams and external counterparties to support timely case resolution.
• Assist with additional payment operations and business support tasks as needed.

QUALIFICATIONS

• Bachelor s degree in Finance, Business, Accounting, Economics, or a related field preferred.
• 2+ years of experience in funds transfer, payment investigations, wire operations, or banking operations.
• Knowledge of international payments, SWIFT, Fedwire, CHIPS, U.S. Dollar clearing, and settlement processes.
• Strong analytical and problem-solving skills.
• Ability to review information, evaluate options, and determine appropriate next steps.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and general banking or payment systems.
• Strong written and verbal communication skills in English.
• Chinese language skills are a plus for communication with international stakeholders.
• Ability to manage multiple cases and priorities in a time-sensitive environment.

What This Role Offers

• Exposure to domestic and international payment operations.
• Opportunity to build expertise in wire investigations, clearing, and settlement.
• Collaborative environment supporting global banking and operations teams.
• Career growth potential within payments, treasury operations, cash management, and transaction banking.