Operations Analyst - Global Payment Operations Investigations

94-1687665 Bank of America, National Association; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America is hiring for a role focused on analyzing day-to-day issues within wire processing. You will research, resolve, and report on operational data, supporting defined procedures and exception handling.

The position emphasizes accuracy, collaboration, and continuous learning in a fast-paced banking operations environment. The role requires at least 1 year of experience with wires or research/analysis, customer service experience, and strong Microsoft Office skills.

Qualifications

• 1+ year experience with Wires or research and analysis in production.
• 1+ year experience in customer service.
• Experience with risk assessment and issue resolution.
• Proficient in Microsoft Office.
• Strong communication and organizational skills.

Responsibilities

• Analyze day-to-day issues and provide resolutions within a business unit.
• Research and support defined procedures, analytics, and reporting.
• Handle exception processing and data validation.
• Learn wire processing lifecycle and related products.
• Coordinate implementation support for new products/services.
• Document and monitor procedural, technical, and operational changes.
• Develop relationships with partners and teammates to expand knowledge.
• Inspect data for issues and trends; interpret data to validate processes.

Skills

Attention to Detail

Customer Focus

Monitoring

Surveillance

Testing

Data Analysis

Critical Thinking

Reporting

Written Communications

Process Design

Adaptability

Organizational Skills

Time Management

Tools

Microsoft Office Suite

Global Investigations-Payments/Wires

Cash Manager

QZ Task

Cashpro FX

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Minimum of 1 year experience in customer service
• Risk and resolve experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Experience with Microsoft Office Suite
• Strong oral, written, and interpersonal communication skills
• Strong organizational skills
• Strong attention to detail
• Ownership and accountability for delivering high quality work
• Ability to prioritize effectively, adapt, and meet deadlines
• Ability to work overtime when needed

Desired Qualifications

• Experience with payment investigation systems: Global Investigations-Payments/Wires,Cash Manager, QZ Task, Cashpro FX
• Experience implementing process improvements and automation
• Understanding of Dodd Frank
• Demonstrates leadership, leading through change and process improvements to deliver results

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• ReportingWritten Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift

1st shift (United States of America)

Hours Per Week

40