Associate Brand Protection Analyst

CSC; Wilmington (DE); On-site; USD 60,000 - 75,000; Full time

Job summary

CSC seeks an Associate Brand Protection Analyst to support takedowns of fraudulent content and engage with clients and teams to reach goals. You will analyze infringing websites and listings, research hosting providers, and communicate with sites and customers throughout the process.

The role emphasizes multilingual communication, IT literacy, branding knowledge, and data analysis, with exposure to training and client engagement opportunities.

Qualifications

• Proficiency in French, Italian, German, Mandarin or Spanish is a plus
• Excellent oral and written communication skills
• The ability to write documents in commercial English
• Good knowledge of IT and Internet Technology, including basic underlying technologies
• Knowledge of branding/trademark issues is beneficial
• Experience in a technical and/or data analysis role; scientific or technical background is beneficial
• Experience with training/presentations is desirable
• Strong customer focus; teamwork; problem-solving and analytical ability
• Ability to work under pressure with attention to detail
• Ability to work independently with minimal supervision and adapt to change
• Inquisitive mindset and willingness to learn new skills

Responsibilities

• Provide a primary point of contact for clients (Lead Analyst)
• Analyze websites and e-commerce listings for infringing content
• Conduct online research on sites and hosting providers for takedown methods
• Communicate with e-commerce sites and hosting providers by phone and email
• Communicate with customers about cases and outcomes
• Review enforcement reports with clients and identify trends
• Suggest minor strategic changes for investigations
• Schedule regular customer calls and track action items
• Handle current program requirements and questions
• Escalate issues to commercial support teams as needed

Skills

Multilingual communication

Excellent communication

Business English writing

IT literacy

Branding/trademark knowledge

Data analysis

Training/presentations

Customer focus & problem-solving

Independent work

Job description

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Some of the things you'll be doing...

• Providing a primary point of contact for clients; ‘Lead Analyst’ role
• Analyzing the content of websites and e-commerce listings to identify infringing content
• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
• Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
• Communication with customers around specific cases, outcomes and to gain product knowledge
• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
• Schedule regular customer calls
• Track action items from these meetings
• Handle current program requirements and questions
• Escalate issues to commercial support teams as appropriate

What technical skills, experience, and qualifications do you need?

• Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
• Excellent oral and written communication skills
• The ability to write documents in commercial English
• Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
• Knowledge of branding/trademark issues is beneficial
• Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
• Experience of giving training/presentations will also be desirable
• Strong customer focus; team working; problem-solving and analytical ability
• Working well under pressure, with attention to detail
• The ability to work independently with minimal supervision, and be adaptable to client and organizational change
• You will possess an inquiring mind, and a willingness to learn new skills.