Application Production Support

Tricascade Tech; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite in NY 3 days/week

Job summary

Tricascade Tech is seeking an experienced L1/L2 Application Production Support professional to handle front office equities platforms, including OMS/EMS systems. The role requires navigating a high-urgency environment, resolving incidents, and documenting workflows, with a 3-day-per-week onsite requirement in New York and rotating shifts.

The candidate will support critical production applications, monitor systems with Grafana/OpenSearch, and collaborate across business and technical teams.

Qualifications

• 5+ years total experience with 2+ years in front office equities.
• Experience in an application support role in a dynamic environment.
• Strong knowledge of Equities markets and related workflows.
• Analytical and problem-solving skills under pressure.
• Excellent written and verbal communication for documentation and user interaction.
• Familiarity with FIX protocol and log investigation.
• Experience with UNIX, SQL and scripting.
• Ability to work a hybrid schedule with 3 days per week onsite in New York and rotating shifts.

Responsibilities

• Handle critical production application issues and apply proper problem-solving techniques.
• Communicate with business users to gather IT requirements and propose optimal workflows.
• Manage Problems, Changes, and Incidents using ServiceNow and JIRA.
• Create and maintain BAU run books, SOPs, and training materials.
• Build and configure alerts in Grafana and OpenSearch to monitor metrics.
• Automate routine checks and notifications using shell and Python scripting.
• Perform root cause and impact analyses for post-release issues.
• Perform change releases and application health checks over weekends.

Skills

Equities markets

UNIX

SQL

Scripting

FIX protocol

Shell scripting

Communication skills

Tools

ServiceNow

JIRA

Grafana

OpenSearch

Prometheus

Job description

This role involves performing L1 and L2 Application Production Support for front office electronic execution applications, including Order Management and Execution Management systems. The position requires working in a dynamic, high-urgency environment, resolving incidents, and communicating across a broad range of business and technical functions. The role operates on a rotational shift schedule and requires 3 days per week onsite.

Perform Application Production Support activities (L1 & L2) as part of the CIB ITO GM Electronic execution Client team Front office applications include Order Management system/ Execution management system/ Limit controller/ Grafana/ Opensearch/ Prometheus for monitoring.

This is requried for supporting critical production applications as part of Electronic Executon APS Team. Based on the current team members count and future scope of work, we need an extra resource in order to support the production platform.

Responsibilities:

• Handle critical production application issues and ensure correct problem-solving techniques are applied
• Communicate with business users to gather IT requirements and suggest optimal workflows
• Manage Problems, Changes, and Incidents using tools like ServiceNow and JIRA
• Create and maintain BAU run books, SOPs, and training materials
• Build and configure alerts in GENEOS, Open Search, and Grafana to monitor system metrics
• Automate routine checks and notifications using shell and Python scripting
• Perform root cause and impact analyses for post-release issues
• Perform change releases and application health checks over weekends

Requirements:

• Overall 5+ years of experience with a minimum of 2+ years in front office equities
• Experience in an application support role in a dynamic environment
• Strong knowledge of Equities markets
• Strong analytic and problem-solving skills with the ability to work under pressure
• Strong verbal and written communication skills for detailed documentation and user interaction
• Comfortable with the FIX protocol and investigating logs with FIX messages
• Experience with UNIX, SQL, and scripting
• Ability to work a hybrid schedule, 3 days a week in the New York office, and be flexible for rotational shifts (morning starts at 7 AM, evening starts at 9:30 PM)
• We run 2 shifts morning starting at 7AM and evening starting at 9:30 pM. Resource should be Flexible and will be on rotation in the shifts.

Desired skills:

• Experience with trading platforms, OMS (Order Management System), EMS (Execution Management System), or SOR (Smart Order Router)