Application Support Analyst

BGC Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

BGC Group is seeking a Level 2 Production Support professional in New York, NY. This role involves ensuring stability and daily operations of trading applications across multiple markets, including Credit, Rates, and FX.

The ideal candidate will have strong troubleshooting skills, the ability to multitask, and effective communication for coordinating with technical and business teams. Exposure to Linux/Unix, as well as an interest in financial products, is preferred.

Qualifications

• Familiarity with Linux/Unix and Windows operating systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication skills.

Responsibilities

• Monitor trading systems and respond to production issues.
• Communicate with internal teams and external clients.
• Troubleshoot application and connectivity issues.

Skills

Analytical skills

Troubleshooting

Communication

Multitasking

Linux/Unix familiarity

Windows operating systems

Interest in Credit, Rates, FX

Tools

SQL

JIRA

Git

Grafana

Splunk

Job description

Hours: Shift-based (flexibility required)

Firm Overview

About BGC Partners

BGC Partners provides a wide range of financial services and trading solutions through voice, hybrid, and electronic platforms. Our technology and market expertise support clients across global markets, offering tools, data, and analytics that enhance price discovery and trade execution.

Role Overview

This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC’s trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management.

Responsibilities

• Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX.
• Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution.
• Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis.
• Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts.
• Support and monitor scheduled jobs and automation tasks.
• Assist with software releases, including environment checks and post-deployment validation.
• Work closely with development, QA, infrastructure, and business teams to maintain production stability.
• Follow ITIL-aligned processes for incidents, changes, and problem resolution.

Qualifications

• Familiarity with Linux/Unix and Windows operating systems.
• Strong analytical and troubleshooting ability with a problem‑solving mindset.
• Ability to multitask and prioritize effectively in a fast‑paced environment.
• Effective verbal and written communication skills for interacting with both technical and business teams.
• Exposure to scripting languages (Python or Shell) is a plus.
• Basic understanding of networking concepts such as latency, connectivity, and data flow.
• Interest or foundational knowledge in Credit, Rates, or FX products.

Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.