Associate Account Manager

Solana; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working from home or office

Health/dental/vision coverage

401(k) with company match

Equity plan

Wellness stipend

Office meals

Job summary

Rain is a hypergrowth fintech company enabling stablecoin payments for enterprises, neobanks, and developers. As an Associate Account Manager, you will own renewals, drive expansions, and grow net revenue across live partner accounts, collaborating with Implementations, Product, and Finance.

You will shadow experienced AMs, then take on renewals, expansions, and partner health management, while learning Rain’s APIs and card-issuing capabilities. Flexibility and curiosity are valued at Rain.

Qualifications

• Experience in account management, customer success or B2B SaaS is preferred.
• Strong communication skills on calls, email, and Slack with partners.
• Willingness to learn about payments, card issuing, and stablecoins.

Responsibilities

• Own renewals from first conversation through signed paperwork.
• Find and close expansion opportunities in accounts for new products and regions.
• Grow net revenue retention for your coverage area and flag churn risks.
• Handle partner escalations outside Support and coordinate with Product, Engineering, Finance, or Compliance.
• Keep detailed account health and notes up to date.
• Build a health snapshot of accounts to decide where to spend time.
• Pass partner feedback to Product to shape the roadmap.
• Help write and improve Account Management playbooks for expansions.
• Learn Rain's products in depth, including stablecoin card issuing and APIs.

Skills

Account management

Customer success

Fintech payments

Communication

Organization

Payments knowledge

APIs

Slack

Tools

Slack

Job description

About the Company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.

You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, Bessemer Venture Partners, FirstMark, Lightspeed, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

About the Team

The Platform team owns everything that happens after a partner signs with Rain: implementations, account management, support, and card network operations. Account Management is responsible for growing Rain's live partners, from developers and startups to enterprise card programs, through renewals, expansions into new products and regions, and commercial conversations.

As an Associate Account Manager, you will own renewals and expansions for a set of live partners in your coverage area, and be the person they go to when something about their partnership, program setup, contract, or products needs to change. Our Implementations team launches new partners; you take over once they are live. You will start by shadowing experienced AMs on renewals and expansions, then run them with an AM alongside you, then on your own.

What you’ll do

• Own renewals for the live partners, from the first conversation through signed paperwork

• Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions

• Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early

• Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution

• Keep detailed account health and notes up to date

• Build a health snapshot of your accounts and use it to decide where to spend your time

• Pass partner feedback to Product to help shape the roadmap

• Help write and improve Account Management playbooks, including expansion playbooks for new products and features

• Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs

You are likely to succeed if you have:

• 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS

• Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there

• Clear written and verbal communication on calls, over email, and in shared Slack channels with partners

• Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time

• Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, and a willingness to learn technical topics, including reading API documentation

• Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams

• Comfort working at a fast-growing company

Bonus attributes:

• Exposure to card issuing, embedded finance, crypto, or stablecoins

• Experience working toward a renewal, upsell, or expansion target

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off

Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working

We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.

Easy to access benefits

For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.

Retirement goals

Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan

Every Rainmaker gets an equity option plan so we all benefit from our success.

Health and Wellness

High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

In-office meals

Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.

Team summits

Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.