Associate Agent

North Carolina Farm Bureau Mutual Insurance Company; Kernersville (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

North Carolina Farm Bureau Mutual Insurance Company is seeking an Associate Agent to work on-site in Kernersville, NC. The role involves meeting with clients, assessing insurance needs, explaining options, and recommending suitable policies.

You will prepare quotes, handle applications, manage policy changes, and follow up on referrals and marketing leads while delivering excellent service and maintaining compliant records.

Qualifications

• High school diploma or equivalent.
• Willingness to obtain and maintain NC insurance licenses (company support provided).
• Strong customer service and communication skills.
• Ability to explain coverage options and build trust with clients.
• Sales, negotiation, and relationship-building abilities.
• On-site work in Kernersville, NC.

Responsibilities

• Meet with prospective and existing clients to assess their insurance needs.
• Explain coverage options and recommend appropriate policies.
• Prepare quotes and process applications.
• Manage policy changes and follow up on leads generated through referrals and community engagement.
• Support claims processes by guiding clients to appropriate resources.
• Maintain accurate records in company systems and build community relationships.

Skills

Customer service

Communication

Sales

Negotiation

Relationship-building

Time management

Education

High school diploma

NC insurance licensing (expected)

Tools

CRM systems

Insurance software

Job description

Company Description

North Carolina Farm Bureau Mutual Insurance Company provides insurance solutions tailored to the unique needs of individuals and families across the state. The company is known for its commitment to fast, fair claims service and a strong focus on customer support. With deep roots in local communities, North Carolina Farm Bureau works to ensure policyholders are properly protected against the wide range of weather and life events that impact the region. The organization emphasizes reliability, trust, and long-term relationships with its clients, positioning its team as a dependable partner in protecting what matters most.

Role Description

The Associate Agent is a full-time, on-site role based in Kernersville, NC. This role is responsible for meeting with prospective and existing clients to assess their insurance needs, explain coverage options, and recommend appropriate policies. Daily activities include preparing quotes, processing applications, managing policy changes, and following up on leads generated through referrals, marketing activities, and community engagement. The Associate Agent responds to client inquiries, supports claims processes by guiding clients to appropriate resources, and maintains accurate records in company systems. The role also involves building strong relationships within the community, and collaborating with colleagues to achieve sales and service goals while upholding regulatory and company standards.

Qualifications

• Strong customer service and communication skills, with the ability to explain insurance products clearly and build trust with diverse clients.


• Sales, negotiation, and relationship-building abilities, including comfort with outreach, follow-up, and goal-driven performance.


• Organizational and administrative skills, such as attention to detail, accurate documentation, and effective time management.


• Basic computer proficiency and ability to learn insurance software, CRM systems, and office productivity tools.


• Ability to work on-site in Kernersville, NC.


• High school diploma or equivalent required


• Willingness to obtain and maintain required North Carolina insurance licenses (company support will be provided).


• Integrity, professionalism, and a strong commitment to serving the needs of local communities.