Associate Advanced, Production Support

FIS; United States; On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking a client relationship professional to act as the primary liaison for service-related activities, overseeing client projects and implementations, and building strong relationships across client contacts. This role emphasizes delivering solutions, coordinating with internal teams, and driving loyalty initiatives.

The position requires excellent communication, organizational, and analytical skills to manage multiple accounts and ensure successful service delivery.

Qualifications

• Excellent verbal and written communication.
• Proven ability to manage client relationships and projects.
• Ability to analyze issues and develop actionable plans.
• Strong presentation and documentation skills.
• Experience with financial services/product knowledge is a plus.

Responsibilities

• Serve as primary point of contact for clients and internal teams.
• Support in researching and resolving client inquiries and issues.
• Identify client needs and coordinate with teams to deliver solutions.
• Ensure proper service, paperwork, and operational arrangements for accounts.
• Prepare monthly/quarterly sales & department reports.
• Stay informed about product changes and policy updates.
• Maintain knowledge of products/services and procedures.
• Identify opportunities to provide additional resources to clients.
• Participate in client reviews to understand strategic direction.
• Contribute to loyalty processes with timely follow-ups.

Skills

Communication

Client relationship management

Presentations

Written communication

Analytical thinking

Problem solving

Organizational skills

Team collaboration

Adaptability

Job description

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role:

Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.

What you will be doing:

• Serves as primary point of contact for internal and external clients and various departments/divisionsto resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Provides support in research and resolution of problems and inquiries.

• Interfaces with clients to determine present and future needs and discusses progress toward solutions.

• Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

• Prepares monthly and quarterly sales and departmental reports.

• Keeps abreast of new products/services and changes to existing products/services.

• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.

• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationshipmanager.

• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.

• Other related duties assigned as needed.

Schedule:

Monday-Friday from 9:00 am to 5:30 pm local time. Must be able to able commute to job site.

Posting Site:

Canton, MA

Romeoville, IL

Richmond, CA

Cherry Hill, NJ

What you will need:

• Communicates ideas both verbally and in written form in a clear, concise and professional manner

• Requires working knowledge of FIS products/services as well as general banking operations and procedures

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Requires excellent presentation, writing, organizational, analytical and problem-solving skills

• Requires human relations, negotiation and documentation skills

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Flexibility, versatility, dependability

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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