Associate Advanced, Production Support

FIS Management Services LLC; New Jersey; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking a Client Relations Liaison in New Jersey to serve as the primary contact for clients and internal teams, coordinating service delivery and resolving issues. You will support problem resolution, understand client needs, and help drive ongoing relationship success.

You will coordinate with relationship managers, prepare reports, and stay updated on FIS products and services, while identifying opportunities to add value for clients.

Qualifications

• Clear, concise written and verbal communication.
• Working knowledge of FIS products and banking operations.
• Ability to manage multiple projects and deadlines.
• Strong presentation, writing, organizational, and analytical skills.
• Teamwork and relationship-building abilities.
• Flexibility and dependability.

Responsibilities

• Serve as primary point of contact for clients and internal teams to resolve issues.
• Support research and resolution of problems and inquiries.
• Interface with clients to determine present and future needs and discuss progress toward solutions.
• Coordinate with clients, relationship managers, and other areas to ensure service excellence.
• Prepare monthly and quarterly sales and departmental reports.
• Stay informed on new products and changes to existing products and services.
• Maintain knowledge of applicable products, services, and company policies and procedures.
• Identify opportunities to provide more products or services and refer to management.
• Participate in client loyalty processes and follow-up actions.

Skills

Communication skills

Project management

Analytical skills

Problem solving

Team collaboration

Job description

Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role

Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.

What you will be doing

• Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• Provides support in research and resolution of problems and inquiries.
• Interfaces with clients to determine present and future needs and discusses progress toward solutions.
• Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
• Prepares monthly and quarterly sales and departmental reports.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
• May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
• Other related duties assigned as needed.

Schedule

Schedule: Monday-Friday from 9:00 am to 5:30 pm local time. Must be able to able commute to job site.

Posting Sites

Posting Site: Canton, MA Bolingbrook, IL Richmond, CA Cherry Hill, NJ

What you will need

• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Requires working knowledge of FIS products/services as well as general banking operations and procedures
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Requires excellent presentation, writing, organizational, analytical and problem-solving skills
• Requires human relations, negotiation and documentation skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability

What we offer you

At FIS, you can learn, grow and make an impact in your career.

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $25.77 - $41.24 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.