Associate - Active Trading Support New York, NY

Clear Street; New York, Northern (NY, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Clear Street in New York is seeking an Associate for Active Trading Support to deliver frontline help for a fast-paced retail trading platform. You will handle inquiries via phone, chat, and platform cases, assist with onboarding, and resolve account issues during market hours.

The ideal candidate has at least 2 years in fintech or brokerage support, trading experience across equities, options, or futures, and a calm demeanor under pressure; Series 7 & 63 are required, Series 3 preferred with

Qualifications

• At least 2 years in fintech or brokerage support.
• Professional trading experience and/or in a trading support function across equities, options, or futures (futures strongly preferred).
• Calm and composed under emotional pressure.
• Client service skills and ability to resolve issues.
• Must have active Series 7 & Series 63.
• Active Series 3 preferred; if not active, must pass the exam within 3 months of joining.

Responsibilities

• Front-line support for a retail active trading platform; primary channels include inbound calls, platform support cases, and potentially live chat during market hours.
• Handle platform questions, account issues, PDT inquiries, onboarding, and billing; escalate trading issues to trade desk specialists.
• Report to the Active Support Team Lead.

Skills

Customer service

Communication

Stress management

Attention to detail

Tools

Pylon

Job description

Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.

We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients.

By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets.

Associate - Active Trading Support

Clear Street’s Active division provides powerful tools for active traders, professional trading groups. The platform is designed for speed, efficiency and reliability for a fast paced trading environment. The team manages the client onboarding process, handles client fund movements, responds to operational inquiries from clients and internal team members, and provides support for account-related inquiries. The ideal candidate will have excellent communication skills, be detail oriented and client focused, a strong understanding of financial operations, and the ability to work efficiently in a fast-paced environment.

Responsibilities:Front-line support for a retail active trading platform. Primary channel will be incoming phone calls, platform support cases and (potentially) live chat through Pylon during market hours. Handles platform questions, account issues, PDT inquiries, onboarding, and billing. Escalates execution/trading issues to trade desk specialists. Reports to Active Support Team Lead.

Required

• At least 2 years in fintech or brokerage support
• Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures is strongly preferred)
• Calm and composed under emotional pressure
• Client Service skills, can work to identify and resolve issues
• Must have active Series 7 & Series 63
• Active Series 3preferred. If not active, must be prepared to pass the exam within 3 months of joining.

Preferred

• Experience at a retail trading brokerage
• Familiarity with retail (active) trading or professional platforms
• Experience with Pylon or similar support platforms
• Knowledge of PDT rules, margin mechanics, and order types

#LI-Hybrid

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