Associate Account Specialist, Manufactured Homes

ICF; Monroe (LA); On-site; USD 50,000 - 86,000; Full time

Benefits offered by this job

Education Reimbursement

401k matching

Mentorship Programs

LinkedIn Learning access

Job summary

ICF is seeking an Associate Account Specialist to support residential energy efficiency programs in Louisiana. Based in Monroe or Lake Charles, you will work closely with clients and the implementation team to deliver energy savings to customers and manage a network of Trade Allies.

You will review submissions, perform QA, generate reports, and coordinate with stakeholders. Local travel up to 30% is required, and a valid driver's license is necessary to fulfill responsibilities.

Qualifications

• Bachelor's degree required (one year of experience can substitute for each year of education).
• 1+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades.
• Must have a valid driver’s license and pass an MVR check.

Responsibilities

• Review project submissions from Trade Allies for completeness and accuracy.
• Perform desktop and field QA reviews to validate data and program compliance.
• Provide day-to-day support to Trade Allies and internal teams with questions and resources.
• Assist with reports, presentations, database updates, and data tracking in MS Office and industry software.
• Build and maintain professional relationships with Trade Allies, contractors, and program stakeholders.
• Attend trade shows, conferences, and industry events to support outreach.
• Stay informed on local, state, and federal energy programs and trends.
• Identify opportunities to enhance program offerings and participant engagement.
• Support additional program, administrative, and customer service activities as needed.
• Travel up to 30% with mileage reimbursement.

Skills

Account management

Trade Ally management

Technical services

Customer service

Education

Bachelor's Degree

Tools

MS Office

Job description

Description

Associate Account Specialist, Manufactured Homes

Location: Monroe, LA/Lake Charles, LA (Field-Based with Local Travel Required)

Ready to make a difference?

As an Associate Account Specialist, you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.

An Associate Account Specialist will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for participation requirements, innovative reporting, and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Why You Will Love Working Here

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
• Any many, many more *Ask your recruiter for more details!

What You Will Be Doing

• Review project submissions from participating Trade Allies to ensure required information is complete and accurate.
• Perform desktop and field quality assurance reviews to validate project data and support compliance with program requirements.
• Provide day-to-day support to Trade Allies and internal team members by answering questions and sharing program resources.
• Assist with reports, presentations, database updates, and data tracking using Microsoft Office and industry-specific software.
• Build and maintain professional relationships with Trade Allies, contractors, industry organizations, and other program stakeholders.
• Attend trade shows, conferences, and industry events to support program outreach and promotion.
• Stay informed on local, state, and federal energy efficiency programs and industry trends.
• Assist with identifying opportunities to enhance program offerings and participant engagement.
• Support additional program, administrative, and customer service activities as needed.
• Travel Requirements: Must have a reliable vehicle and be available for local travel up to 30% of the time within the region (mileage reimbursement provided).

What We Need You To Have (minimum Qualifications)

• Bachelor's Degree (candidates can substitute one year of experience for each year of education)
• 1+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

What We Would Like You To Have (preferred)

• Experience and knowledge of residential energy efficiency
• Experience working with non-profits a plus
• Experience working in or managing a trade ally/service provider network
• Certified Energy Manager or BPI credentials a plus
• Bilingual in Spanish and English a plus

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$50,364.00 - $85,618.00

Louisiana Remote Office (LA99)