Senior Business Analyst

ICF; Springfield (IL); On-site; USD 81,000 - 139,000; Full time

Job summary

ICF is seeking a Senior Business Analyst to support energy efficiency program tracking tools. You will independently lead requirements workstreams and facilitate workshops with stakeholders to drive delivery.

You will document current and future state processes and translate needs into actionable plans and user stories. You will collaborate with technologists, developers, and project managers, analyze data with Excel/SQL/Power BI, and mentor other analysts while ensuring audit-ready delivery

Qualifications

• Bachelor's degree in business, information systems, computer science, or a related field (substitution allowed: 1 year related experience for 1 year education)
• 5+ years in Business Analyst or similar role supporting data-driven or technical systems
• 2+ years juggling multiple projects to meet deadlines
• Strong proficiency with Microsoft Office, including advanced Excel
• Must be able to pass a background check and drug screening

Responsibilities

• Support all phases of the software development lifecycle for energy efficiency program tracking tools
• Lead requirements/workstreams, facilitate workshops, clarify objectives, document decisions
• Document current and future state processes and identify risks, gaps, and automation opportunities
• Translate business needs into project plans, requirements, flows, data mappings, use cases, and user stories
• Collaborate with senior technologists, developers, reporting teams, and project managers to deliver solutions
• Analyze datasets using Excel, SQL, Power BI, and related tools to derive insights
• Proactively track risks, issues, milestones, and action items and communicate impacts
• Create system and process documentation and provide user training and support
• Mentor other analysts and promote audit-ready delivery standards

Skills

Requirements elicitation

Workshop facilitation

Process analysis

Stakeholder communication

Analytical thinking

Data storytelling

Education

Bachelor's degree in business, information systems, computer science, or related field

Tools

Jira

Azure DevOps

SharePoint

Microsoft Teams

Visio

MS Project

Job description

Description

Senior Business Analyst

Location:

US Remote

Preferred Location:

Candidates located in Illinois or surrounding states are strongly preferred.

Ready to make a difference?

Working at ICF means applying your passion for meaningful work and intellectual rigor to help solve some of today’s most important challenges. Our employees are smart, compassionate, innovative, and committed, and they work together to serve people, businesses, and governments around the world. We value collaboration, mutual respect, open communication, and opportunities for growth.

Why You Will Love Working Here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What You Will Be Doing

• Support all phases of the software development lifecycle, including discovery, requirements gathering, solution design, testing, implementation, and post-launch validation for tools that support energy efficiency program tracking and reporting.
• Independently lead requirements and analysis workstreams, facilitating workshops and stakeholder discussions to clarify objectives, resolve ambiguity, document decisions, and drive work toward delivery.
• Document current-state and future-state processes and recommend technology-enabled improvements by identifying risks, gaps, dependencies, issues, controls, and automation opportunities.
• Translate business needs into structured project plans, requirements specifications, process flows, data mappings, use cases, acceptance criteria, and actionable user stories.
• Collaborate with senior technologists, developers, reporting teams, project managers, and other cross-functional partners to deliver integrated client solutions.
• Analyze datasets using Excel, SQL, Power BI, or related tools to identify trends, anomalies, root causes, and business insights; validate data quality and recommend practical actions.
• Proactively track risks, issues, assumptions, decisions, dependencies, milestones, and action items; communicate impacts and elevate concerns appropriately.
• Develop clear system and process documentation and support end users through training, knowledge transfer, and individualized technical assistance.
• Provide guidance and mentorship to other analysts, share effective practices, and contribute to consistent, audit-ready delivery standards.

What we need you to have (minimum qualifications):

• Bachelor's degree in business, information systems, computer science, or a related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions
• 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
• Strong proficiency with Microsoft Office applications, including advanced Excel skills
• Must be able to pass a background check drug screening.

What We Would Like You To Have

• Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors.
• Experience with issue tracking, collaboration, and project management tools such as Jira, Azure DevOps, SharePoint, Microsoft Teams, Visio, or MS Project.
• Strong customer service orientation, project planning capability, organizational skills, and ability to balance multiple projects, deliverables, and deadlines.
• Ability to communicate technical concepts to business audiences and business needs to technical teams, while constructively challenging assumptions and building alignment.
• Ability to work independently, exercise sound judgment, manage competing priorities, and deliver high-quality work in an environment with evolving requirements.
• Strong requirements elicitation, workshop facilitation, process analysis, problem-solving, and written and verbal communication skills.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)