Associate Account Manager: AV & IP Solutions (Growth Path)

SmithCurl Communications, Inc.; Indiana (PA); On-site; USD 52,000 - 70,000; Full time

Job summary

DGI in the United States seeks an Associate Account Manager to support senior account managers and executive sales staff from in-house operations. You will help qualify leads, prepare proposals, coordinate with engineering and project teams, and maintain CRM accuracy.

This role offers growth toward a full Account Manager as you develop technical knowledge and sales skills in traditional AV and IP-based solutions.

Qualifications

• CRM experience or proficiency with business tools.
• Strong written and verbal communication.
• Highly organized with attention to detail.
• Comfortable using CRM platforms, email, spreadsheets, and presentations.
• Interest in traditional AV and networked solutions.

Responsibilities

• Assist senior Account Managers and executive sellers with account follow-up, scheduling, and client-facing materials.
• Coordinate internal resources including engineering, project management, and service teams across opportunities.
• Support opportunities that include both traditional AV and network-connected solutions.
• Monitor inbound inquiries and perform initial lead qualification.
• Research accounts and contacts to prepare background insights including room types, user needs, and IT environments.
• Conduct light outbound outreach through email, phone, and LinkedIn to follow up on campaigns, events, and warm leads.
• Assist in building quotes and proposals across a range of AV solutions.
• Ensure pricing, scope, and documentation are accurate and aligned with company standards.
• Track proposal status, follow-ups, and next steps within the CRM.
• Maintain accurate account, contact, and opportunity records.
• Log key activities, meeting notes, and follow-ups for team visibility.
• Support reporting efforts through basic dashboards and sales insights.
• Provide day-to-day client support via email and phone for smaller requests and updates.
• Coordinate demos, including remote demonstrations of AV workflows and control interfaces.
• Schedule site visits and internal review meetings.
• Partner with service and support teams to route and resolve client issues.
• Build foundational knowledge in traditional AV and IP-based AV environments.

Skills

CRM proficiency

Strong communication

Organizational skills

Team collaboration

Interest in AV/IT

Job description

DGI in the United States seeks an Associate Account Manager to support senior account managers and executive sales staff from in-house operations. You will help qualify leads, prepare proposals, coordinate with engineering and project teams, and maintain CRM accuracy.

This role offers growth toward a full Account Manager as you develop technical knowledge and sales skills in traditional AV and IP-based solutions.