Associate Account Manager — AV & IP Solutions (Growth Path)

DGI Communications; Billerica (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

DGI Communications in Billerica is seeking an Associate Account Manager to support senior account managers while building sales skills. Responsibilities include coordinating resources, managing client outreach, and maintaining CRM accuracy. Candidates should possess strong communication skills, attention to detail, and a team-oriented mindset. The role offers exposure to traditional and networked AV systems while aligning with DGI’s Core Values. Technology or AV experience is a plus but not required.

Qualifications

• Technology or AV experience is a plus but not required.
• Strong written and verbal communication skills with a professional, client-focused approach.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Comfortable working with CRM platforms and standard business tools such as email, spreadsheets, and presentations.
• Interest in both traditional AV and modern networked solutions, with a willingness to learn how AV and IT intersect.

Responsibilities

• Assist senior Account Managers and executive sellers with account follow-up and client-facing materials.
• Coordinate internal resources including engineering and project management teams.
• Support opportunities that include traditional AV and network-connected solutions.
• Monitor inbound inquiries and perform initial lead qualification.
• Track proposal status, follow-ups, and next steps within the CRM.

Skills

Strong written and verbal communication skills

Highly organized

Attention to detail

Comfortable with CRM platforms

Interest in AV and networked solutions

Team-oriented mindset

Job description

DGI Communications in Billerica is seeking an Associate Account Manager to support senior account managers while building sales skills. Responsibilities include coordinating resources, managing client outreach, and maintaining CRM accuracy. Candidates should possess strong communication skills, attention to detail, and a team-oriented mindset. The role offers exposure to traditional and networked AV systems while aligning with DGI’s Core Values. Technology or AV experience is a plus but not required.