Associate Account Manager - New grads encouraged to apply

F2Onsite; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Career Path Opportunities

Collaborative Environment

Job summary

A national provider of IT services is seeking an Account Manager to enhance client relationships and ensure service excellence. This key role includes managing multiple client accounts, coordinating with internal teams, and identifying growth opportunities. The ideal candidate will possess strong communication skills and experience with CRM systems. This full-time position offers unlimited paid time off and the chance to grow within a rapidly scaling company with nationwide impact.

Qualifications

• Strong communication and interpersonal skills – both written and verbal.
• Demonstrated ability to manage multiple client relationships and priorities.
• Problem-solver mindset with high accountability and follow-through.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Grow existing accounts by expanding footprint.
• Monitor SLAs, time tracking, ticket completion.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

CRM systems familiarity

Ability to manage multiple relationships

Tools

CRM systems

Service ticketing tools

Job description

F2OnSite is a leading national provider of IT field services, project solutions, and technology staffing. With a commitment to excellence, people-first culture, and rapid response times, we support clients in need of reliable IT technicians, nationwide deployment capabilities, and white-glove project support. As we continue to grow our client portfolio, we’re expanding our Account Management team to help drive deeper client partnerships and long-term growth.

Position Summary

The Account Manager (AM) plays a vital role in building and maintaining strong relationships with F2OnSite clients. You’ll act as the bridge between our customers and internal teams, ensuring delivery excellence, uncovering growth opportunities, and proactively managing client needs across IT services and staffing projects.

This is a high-impact, client-facing role ideal for a driven, strategic communicator who thrives in a fast-paced, service-focused environment.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships.
• Maintain weekly KPIs: Client meetings, new projects brought in, service excellence, revenue goals.
• Conduct regular check-ins, and performance reviews with client stakeholders.
• Maintain a deep understanding of client goals, organizational structure, and key IT initiatives.
• Grow existing accounts by expanding our footprint and building new client relationships while maintaining existing client relationships.
• Identify upsell, renewal, and expansion opportunities in collaboration with Sales, Delivery and Marketing.
• Work with internal teams to prepare proposals, scopes of work, and project roadmaps.
• Leverage marketing tools and collateral to support client education and engagement.

Service Delivery Oversight

• Partner with Delivery and Recruiting teams to ensure technician performance meets expectations.
• Work with Delivery to monitor SLAs, time tracking, ticket completion, and customer satisfaction metrics.
• Assist in resolving service escalations and ensure continuous improvement.

Reporting & Communication

• Maintain accurate client records, meeting notes, and project updates in CRM systems.
• Track key account metrics and report performance to internal stakeholders.
• Collaborate with the marketing team to provide input for case studies and success stories.

Qualifications

• Strong communication and interpersonal skills — both written and verbal.
• Demonstrated ability to manage multiple client relationships and priorities.
• Familiarity with CRM systems and service ticketing tools preferred.
• Problem-solver mindset with high accountability and follow-through.
• Comfortable collaborating with cross-functional teams (Sales, Delivery, Recruiting, Marketing).

Why Join F2OnSite?

• People-First Culture: We believe our people make the difference.
• Growth-Focused: You’ll be part of a company scaling rapidly.
• Collaborative Environment: Work with passionate sales, recruiting, and marketing teams.
• Nationwide Impact: Manage accounts that touch every corner of the U.S.
• Unlimited Paid Time Off: We value work life balance. Join a work hard play hard team.
• Career Path Opportunities: Room to grow throughout the organization.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development