Associate Account Manager

Republic Services; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Job summary

Republic Services is seeking an Associate Account Manager in the United States to proactively maintain and retain relationships with existing commercial and industrial customers. The role involves outbound and inbound calls to retain business and increase penetration by selling the full suite of Republic Services products.

Ideal candidates have a high school diploma or GED and 0–2 years of customer service experience, with a preference for experience in waste or transportation.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Preferred: waste or transportation industry experience.

Responsibilities

• Maintains and retains existing customers by proactively reaching out daily.
• Develops knowledge of services, pricing, and offers to existing customers.
• Executes contractual re-signs to extend relationships and profitability.
• Responds to cancellation requests per escalation policy.
• Communicates proactively on pricing initiatives with customers.
• Records activities in Salesforce and documents calls, meetings, and proposals.
• Captures customer emails, minimizes rate restrictions and credits.
• Increases customer penetration by selling the full Republic Services product suite.
• Meets with Sales Manager weekly to review retention progress and key relationships.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Tools

Salesforce

Job description

**POSITION SUMMARY:** The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existingcustomers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsiblefor making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial andindustrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Servicesproducts.**PRINCIPAL RESPONSIBILITIES:*** Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis* Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.* Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.* Responds to all cancellation requests in alignment with the established escalation policy.* Proactively communicates with or responds to customers in support of company pricing initiatives.* Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.* Responsible for capturing customer emails, minimizing rate restrictions and customer credits.* Increases customer penetration by selling full suite of Republic Services products.* Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.* Performs other job-related duties as assigned.**PREFERRED QUALIFICATIONS:*** Waste or transportation industry experience.**MINIMUM QUALIFICATIONS:*** High school diploma or G.E.D. (Required)* 0 - 2 years of customer service experience. (Required)**Rewarding Compensation and Benefits**Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.