Account Manager

Republic Services; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental plans

Vision coverage

Health care spending accounts

Short/long-term disability insurance

Life insurance

Employee discounts

401(k) with company match

ESPP

Paid Time Off

Job summary

Republic Services is seeking an Account Manager to proactively maintain and retain relationships with existing customers for waste services in an assigned territory. You will also work to increase penetration by selling the full suite of Republic Services products.

The role requires at least 1 year of sales experience and a valid driver's license. Familiarity with Salesforce is preferred, and you will collaborate with operations and sales leadership to meet targets.

Qualifications

• Minimum of 1 year of relevant sales experience.
• Waste or transportation industry experience.
• Valid driver's license.

Responsibilities

• Maintains and retains existing customers by building long-term relationships and customer loyalty.
• Develops knowledge of Republic Services services, pricing structures and offers additional services.
• Performs contractual re-signs to extend customer relationships and profitability.
• Responds to cancellation requests per escalation policy.
• Communicates pricing initiatives to customers and documents activities in Salesforce.
• Increases customer penetration by selling the full suite of Republic Services products.
• Collaborates with the Sales Manager to review retention efforts and progress with key relationships.
• Partners with operations to address customer service issues.

Skills

Sales experience

Tools

Salesforce

Job description

POSITION SUMMARY

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
• Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Partners with the operations team, when needed, to address customer services issues.
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
• Performs other job-related duties as assigned or apparent.

PREFERRED QUALIFICATIONS

• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS

• Minimum of 1 year of relevant sales experience. (Required)
• Valid driver's license. (Required)

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic