Account Manager

Republic Services; Concord (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

Disability insurance

Life insurance

Retirement plan with match

Employee Assistance Program (EAP)

Job summary

Republic Services in Concord, NC is seeking an Account Manager to proactively maintain and deepen relationships with existing commercial and industrial customers, while expanding penetration by selling the full suite of Republic Services products.

You will regularly collaborate with the Sales Manager, coordinate with operations, and log activities in Salesforce to capture communications, proposals, and outcomes.

Qualifications

• Minimum of 1 year of relevant sales experience.
• Valid driver’s license.

Responsibilities

• Maintain and retain existing customers by building long-term relationships and loyalty.
• Develop and maintain knowledge of services, pricing, and offers for assigned customers.
• Perform contract re-signs on existing customers to extend relationships and profitability.
• Respond to cancellation requests per policy.
• Communicate with customers on pricing initiatives and opportunities.
• Utilize Salesforce daily to log calls, meetings, and proposals.

Skills

Sales experience

Account management

Customer relationships

Driver's license

Job description

POSITION SUMMARY:

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Partners with the operations team, when needed, to address customer services issues.
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
• Performs other job-related duties as assigned or apparent.

PREFERRED QUALIFICATIONS:

• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of relevant sales experience. (Required)
• Valid driver’s license. (Required)

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Retirement plan with a generous company match.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.