Account Manager

Republic Services; Huntington (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Health and dependent care FSA

Disability insurance

Life insurance & AD&D

EAP

Retirement match

Job summary

Republic Services is seeking an Account Manager in Huntington, WV to maintain and expand relationships with existing commercial and industrial customers in the waste services portfolio. You will leverage knowledge of services, pricing, and offers to increase penetration, renew contracts, and address customer needs while using Salesforce daily to document activities and opportunities.

The role requires at least 1 year of sales experience and a valid driver's license, with opportunities to

Qualifications

• Minimum of 1 year of relevant sales experience.
• Valid driver’s license.

Responsibilities

• Maintains and retains existing customers by building long-term relationships and loyalty.
• Develops knowledge of services, pricing structures, and offers to existing customers.
• Performs contractual re-signs to extend relationships and profitability.
• Responds to cancellation requests per escalation policy.
• Communicates with customers regarding pricing initiatives.
• Uses Salesforce daily to schedule and document activities.
• Captures customer emails, minimizes rate restrictions and credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Meets with Sales Manager to review retention activities, progress and key relationships.
• Partners with operations to address service issues.
• Builds relationships and increases company visibility at events.

Skills

Sales

Customer relationships

Communication

Prospecting

Tools

Salesforce

Job description

POSITION SUMMARY:

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Partners with the operations team, when needed, to address customer services issues.
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
• Performs other job-related duties as assigned or apparent.

PREFERRED QUALIFICATIONS:

• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of relevant sales experience. (Required)
• Valid driver’s license. (Required)

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Retirement plan with a generous company match.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.