Associate Account Manager

HOYA Electronics; Milpitas (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

HOYA Electronics is seeking an Associate Account Manager to support day-to-day management of customer accounts, drive sales growth, and strengthen long-term relationships. You will own key account processes such as sales forecasting, reporting, pipeline tracking, quotation coordination, and revenue planning, working with engineering, production, and global teams in Japan and Singapore.

Ideal candidates have a bachelor’s degree and 3 years in sales or account management, with strong communication

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 3 years of experience in sales, account management, customer success, or a related customer-facing role.
• Willingness to travel domestically and occasionally internationally.
• Able to work in an on-site/hybrid environment in the Bay Area.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office.

Responsibilities

• Support management of assigned customer accounts and serve as a primary and/or secondary point of contact.
• Partner with internal teams including engineering, production, and overseas teams in Japan and Singapore to support customer requirements and resolve issues.
• Assist with execution of sales strategies to support revenue growth and customer retention goals.
• Monitor sales activity and prepare regular reports, including weekly updates, forecasts, and monthly presentations.
• Identify and follow up on new business opportunities and customer leads.
• Coordinate with factory teams on quotation requests, pricing, and proposal preparation.
• Participate in customer meetings, site visits, and industry events with guidance from senior team members.
• Build product and industry knowledge to effectively support customer discussions and technical inquiries.
• Maintain accurate customer records, communication logs, and pipeline updates in internal systems alongside quarterly inventory counts at warehouses
• Collaborate effectively across global teams and participate in meetings across multiple time zones as needed.
• Own and execute revenue targets for assigned accounts

Skills

Communication

Interpersonal skills

Organizational skills

Analytical thinking

Problem solving

Willingness to travel

Education

Bachelor’s degree in Business, Engineering, or a related field

Tools

Microsoft Office

Job description

HOYA Electronics’ primary focus is on the development of optical and extreme ultraviolet (EUV) photomask blanks, which are critical components in the manufacturing process of the latest-generation chips used in various applications such as artificial intelligence, high-performance computing, and 5G. The company also manufactures a range of photomask blanks used in the production of chips for various applications such as memory, logic, and power devices.

Life at HOYA Electronics

HOYA strives to create innovations for a better future for people.

At HOYA Electronics, we are dedicated to innovation in the information technology segment, envisioning a world where all can thrive in harmony with nature. Our people are guided by our mission along with principles of commitment and innovation, influence every decision and action we take. We prioritize environmental protection, safety, and human rights, fostering diversity, inclusion, and employee well-being.

Be Empowered to Innovate and Develop for a Better Tomorrow with Us

• Experience an empowering and inclusive workplace that fuels your growth and development.
• Unlock your potential with abundant opportunities for skill-building and career advancement.
• Thrive in an environment that supports work-life balance and values your well-being.
• Receive fair and competitive rewards – your success is our success.
• We believe in recognizing excellence and celebrating your contributions.

Get to Know the Role

As an Associate Account Manager, you will support the day-to-day management of customer accounts while helping drive sales growth, customer satisfaction, and long-term business relationships. You will own key account management processes, including sales forecasting, customer reporting, pipeline tracking, quotation coordination, and revenue planning, while leveraging internal systems to maintain accurate customer information. Working closely with customers and cross-functional teams—including engineering, production, and global colleagues in Japan and Singapore—you will help deliver timely solutions and execute strategic sales initiatives. Success in this role requires strong communication, organization, commercial awareness, and a collaborative mindset, along with the ability to manage multiple priorities in a fast-paced, global environment.

• Support management of assigned customer accounts and serve as a primary and/or secondary point of contact.
• Partner with internal teams including engineering, production, and overseas teams in Japan and Singapore to support customer requirements and resolve issues.
• Assist with execution of sales strategies to support revenue growth and customer retention goals.
• Monitor sales activity and prepare regular reports, including weekly updates, forecasts, and monthly presentations.
• Identify and follow up on new business opportunities and customer leads.
• Coordinate with factory teams on quotation requests, pricing, and proposal preparation.
• Participate in customer meetings, site visits, and industry events with guidance from senior team members.
• Build product and industry knowledge to effectively support customer discussions and technical inquiries.
• Maintain accurate customer records, communication logs, and pipeline updates in internal systems alongside quarterly inventory counts at warehouses
• Collaborate effectively across global teams and participate in meetings across multiple time zones as needed.
• Own and execute revenue targets for assigned accounts

Skills and Competencies Profile

• Bachelor’s degree in Business, Engineering, or a related field.
• Open to fresh graduates
• 3 years of experience in sales, account management, customer success, or a related customer-facing role.
• Strong communication and interpersonal skills with the ability to build and maintain customer relationships.
• Commercial awareness and ability to support sales initiatives and business growth
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Willingness to travel domestically and occasionally internationally.
• Ability to work in an on-site/hybrid environment in the Bay Area.
• Flexibility to participate in meetings with global teams, including Asia time zones.
• Proficiency in Microsoft Office (Teams, Outlook, Word, PowerPoint, and Excel).

Travel Requirement:

• International travel to Singapore and/or Japan as needed for trainings