Associate Account Manager

Trilab Health; Elmhurst (IL); Hybrid; USD 42,500 - 57,500; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Professional Development Opportunities

Career Advancement Opportunities

Job summary

Trilab Health, a physician‑led clinical laboratory in the Chicagoland area, seeks an experienced Associate Account Manager to bridge clients, laboratory operations, and commercial teams. You will manage provider accounts, coordinate onboarding, and support service implementations while traveling up to 50% of the time.

The role requires lab operations experience, strong relationship skills, and proficiency with Orchard Harvest LIS and CRM platforms.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Minimum two years in a clinical laboratory, healthcare org, or lab operations.
• Working knowledge of Orchard Harvest LIS.
• Understanding of lab workflows including specimen collection, testing, reporting, and client services.
• Excellent customer service and relationship management skills.
• Strong organizational and project management abilities.
• Advanced proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain relationships with physicians, practice managers, treatment centers, and healthcare organizations.
• Assist with client onboarding and seamless lab services implementation.
• Coordinate client concerns and ensure timely follow-up.
• Support the sales team with account retention and engagement initiatives.
• Collaborate with multiple internal teams to ensure efficient service delivery.
• Prepare account performance reports and client utilization summaries.

Skills

Customer relationship management

Project management

Communication

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Orchard Harvest LIS

CRM platforms

Job description

Trilab Health is a physician‑founder and physician‑led clinical laboratory dedicated to delivering high‑quality diagnostic services with unmatched precision, transparency, and care. Headquartered in the Chicagoland area, our team brings years of clinical, operational, and laboratory expertise across toxicology, molecular diagnostics, general chemistry, and hematology. We partner with healthcare providers, treatment centers, and medical practices nationwide to support better patient outcomes through reliable testing and exceptional service.

Associate Account Manager – Laboratory Operations & Client Success

Department: Sales & Marketing

Company: Trilab Health

Job Type: Full‑Time, Exempt

Salary: $50,000 Anually

Location: Onsite and Field (Remote). Travel required up to 50% of the time; occasional overnight may be included.

Position Overview

Trilab Health is seeking an experienced and highly organized Associate Account Manager to serve as the operational liaison between clients, laboratory departments, logistics, and commercial operations. The role requires prior laboratory experience and a solid understanding of laboratory workflows, client onboarding, and Laboratory Information Systems (LIS), particularly Orchard Harvest™.

Key Responsibilities

Account Management & Client Success

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain strong relationships with physicians, practice managers, treatment centers, and healthcare organizations.
• Support new client onboarding and ensure seamless implementation of laboratory services.
• Conduct account check‑ins and proactively identify opportunities to improve client satisfaction.
• Coordinate resolution of client concerns and ensure timely follow‑up.
• Assist the sales team with account retention and customer engagement initiatives.

Orchard LIS & Laboratory Operations

• Utilize Orchard Harvest™ Laboratory Information System to support client account setup and maintenance.
• Create, maintain, and update provider profiles, collection sites, test menus, client information, and reporting preferences.
• Troubleshoot basic Orchard workflow and account‑related issues while coordinating with IT and laboratory departments when necessary.
• Monitor specimen workflow, order status, and reporting accuracy.
• Support connectivity projects including EMR/EHR integrations and electronic reporting initiatives.

Sales & Business Development Support

• Partner with Business Development Representatives and Sales Leadership to facilitate successful client implementations.
• Assist with preparing client presentations, proposals, onboarding materials, and operational documentation.
• Coordinate communication between laboratory departments and commercial teams.
• Support contract implementation and service transitions.
• Maintain accurate CRM and account documentation.

Operational Coordination

• Collaborate with Logistics, Accessioning, Molecular, Toxicology, General Chemistry, Billing, and Customer Service teams to ensure efficient service delivery.
• Coordinate courier logistics, specimen collection supplies, and client inventory requests.
• Track service issues and work with internal departments to implement corrective actions.
• Monitor turnaround times and client performance metrics.
• Participate in process improvement initiatives to enhance operational efficiency.

Reporting & Analytics

• Prepare account performance reports and client utilization summaries.
• Analyze laboratory activity and identify trends affecting client satisfaction.
• Monitor service KPIs, turnaround times, specimen volumes, and operational metrics.
• Maintain accurate documentation of client interactions and operational updates.

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business, Life Sciences, Marketing, or a related field (or equivalent experience).
• Minimum two years of experience in a clinical laboratory, healthcare organization, or laboratory operations environment.
• Working knowledge of Orchard Harvest Laboratory Information System (LIS).
• Understanding of laboratory workflows including specimen collection, accessioning, testing, reporting, and client services.
• Excellent customer service and relationship management skills.
• Strong organizational and project management abilities.
• Exceptional written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Preferred

• Experience supporting physician offices, treatment centers, hospitals, or reference laboratories.
• Experience with CRM platforms.
• Knowledge of CLIA, COLA, HIPAA, and laboratory regulatory requirements.
• Experience supporting laboratory implementations or client onboarding projects.
• Familiarity with EMR/EHR integrations and electronic laboratory reporting.

Core Competencies

• Client Relationship Management
• Account Coordination
• Orchard Harvest LIS
• Healthcare Operations
• Laboratory Workflow Knowledge
• Project Coordination
• Process Improvement
• Problem Solving
• Communication & Presentation
• Cross‑Functional Collaboration
• Time Management
• Attention to Detail

Physical Requirements

• Ability to work in an office and laboratory environment.
• Occasional travel to client locations throughout the Chicagoland area.
• Ability to sit, stand, and use a computer for extended periods.
• Ability to lift up to 20 pounds when handling marketing materials or laboratory supplies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Career Advancement Opportunities