Associate Account Manager

Trilab-LL; Elmhurst (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Professional Development Opportunities

Job summary

Trilab Health is seeking an experienced Associate Account Manager to bridge clients, laboratory operations, and commercial teams. You will coordinate onboarding, connectivity, and ongoing support across multiple departments in a fast-paced clinical laboratory setting.

The role emphasizes Orchard Harvest LIS proficiency, cross-functional collaboration, and a strong focus on client satisfaction with frequent field travel up to 50%.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 2 years in a clinical laboratory, healthcare org, or lab ops.
• Working knowledge of Orchard Harvest LIS.
• Understanding of lab workflows from specimen collection to reporting.
• Excellent customer service and relationship skills.
• Strong organizational and project management abilities.

Responsibilities

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain relationships with physicians and healthcare organizations.
• Assist with client onboarding and seamless lab services implementation.
• Coordinate resolution of client concerns with timely follow-up.
• Maintain CRM and account documentation and support sales retention.

Skills

Client Relationship Management

Account Coordination

Project Management

Customer Service

Cross-Functional Collaboration

Communication & Presentation

Education

Bachelor's degree in Healthcare Administration, Business, Life Sciences, Marketing, or related field

Tools

Orchard Harvest LIS

CRM platforms

Job description

Associate Account Manager – Laboratory Operations & Client Success

Department: Sales & Marketing
Company: Trilab Health
Job Type: Full-Time, Exempt

Salary : $50,000 Anually
Location: Onsite and Field (Remote) Travel required up to 50% of the time. Some overnight may be included

Position Overview

Trilab Health is seeking an experienced and highly organized Associate Account Manager to support our Sales & Marketing team by serving as the operational liaison between clients, laboratory departments, logistics, and commercial operations.

This role is ideal for an individual with prior laboratory experience and a strong understanding of laboratory workflows, client onboarding, and Laboratory Information Systems (LIS), particularly Orchard Harvest . The Associate Account Manager plays a critical role in ensuring new and existing provider accounts receive exceptional support throughout the client lifecycle—from implementation and connectivity to ongoing account management and issue resolution.

The successful candidate will work cross-functionally with Sales, Client Services, Logistics, Accessioning, Billing, IT, and Laboratory Operations to deliver an outstanding customer experience while supporting Trilab Health's continued growth.

Key Responsibilities

Account Management & Client Success

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain strong relationships with physicians, practice managers, treatment centers, and healthcare organizations.
• Support new client onboarding and ensure seamless implementation of laboratory services.
• Conduct account check-ins and proactively identify opportunities to improve client satisfaction.
• Coordinate resolution of client concerns and ensure timely follow-up.
• Assist the sales team with account retention and customer engagement initiatives.

Orchard LIS & Laboratory Operations

• Utilize Orchard Harvest Laboratory Information System to support client account setup and maintenance.
• Create, maintain, and update provider profiles, collection sites, test menus, client information, and reporting preferences.
• Troubleshoot basic Orchard workflow and account-related issues while coordinating with IT and laboratory departments when necessary.
• Monitor specimen workflow, order status, and reporting accuracy.
• Support connectivity projects including EMR/EHR integrations and electronic reporting initiatives.

Sales & Business Development Support

• Partner with Business Development Representatives and Sales Leadership to facilitate successful client implementations.
• Assist with preparing client presentations, proposals, onboarding materials, and operational documentation.
• Coordinate communication between laboratory departments and commercial teams.
• Support contract implementation and service transitions.
• Maintain accurate CRM and account documentation.

Operational Coordination

• Collaborate with Logistics, Accessioning, Molecular, Toxicology, General Chemistry, Billing, and Customer Service teams to ensure efficient service delivery.
• Coordinate courier logistics, specimen collection supplies, and client inventory requests.
• Track service issues and work with internal departments to implement corrective actions.
• Monitor turnaround times and client performance metrics.
• Participate in process improvement initiatives to enhance operational efficiency.

Reporting & Analytics

• Prepare account performance reports and client utilization summaries.
• Analyze laboratory activity and identify trends affecting client satisfaction.
• Monitor service KPIs, turnaround times, specimen volumes, and operational metrics.
• Maintain accurate documentation of client interactions and operational updates.

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business, Life Sciences, Marketing, or a related field (or equivalent experience).
• Minimum 2 years of experience in a clinical laboratory, healthcare organization, or laboratory operations environment.
• Working knowledge of Orchard Harvest Laboratory Information System (LIS) .
• Understanding of laboratory workflows including specimen collection, accessioning, testing, reporting, and client services.
• Excellent customer service and relationship management skills.
• Strong organizational and project management abilities.
• Exceptional written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Preferred

• Experience supporting physician offices, treatment centers, hospitals, or reference laboratories.
• Experience with CRM platforms.
• Knowledge of CLIA, COLA, HIPAA, and laboratory regulatory requirements.
• Experience supporting laboratory implementations or client onboarding projects.
• Familiarity with EMR/EHR integrations and electronic laboratory reporting.

Core Competencies

• Client Relationship Management
• Account Coordination
• Healthcare Operations
• Laboratory Workflow Knowledge
• Project Coordination
• Process Improvement
• Problem Solving
• Communication & Presentation
• Cross-Functional Collaboration
• Time Management
• Attention to Detail

Physical Requirements

• Ability to work in an office and laboratory environment.
• Occasional travel to client locations throughout the Chicagoland area.
• Ability to sit, stand, and use a computer for extended periods.
• Ability to lift up to 20 pounds when handling marketing materials or laboratory supplies.
• Medical Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities

About Trilab Health

Trilab Health is a physician-founded and physician-led clinical laboratory dedicated to delivering high-quality diagnostic services with unmatched precision, transparency, and care. Our laboratory specializes in Toxicology, Molecular Diagnostics, General Chemistry, and Hematology while supporting healthcare providers with fast turnaround times, responsive client service, and clinically meaningful diagnostics.

Our mission is to empower healthcare providers with accurate laboratory insights, exceptional customer support, and innovative diagnostic solutions that improve patient outcomes. Through collaboration, operational excellence, and a patient-first approach, we strive to be more than a laboratory—we are a trusted partner to the providers and communities we serve.

Trilab Health is a physician-founded and physician-led clinical laboratory dedicated to delivering high-quality diagnostic services with unmatched precision, transparency, and care. Headquartered in the Chicagoland area, our team brings years of clinical, operational, and laboratory expertise across toxicology, molecular diagnostics, general chemistry, and hematology. We partner with healthcare providers, treatment centers, and medical practices across the country to support better patient outcomes through reliable testing and exceptional service.

Since our inception in 2015, our focus remains clear: provide accurate, timely diagnostics while building meaningful relationships with the providers and patients we serve. With industry-leading turnaround times, robust internal quality processes, and a commitment to integrity, Trilab Health continues to set the standard for excellence in clinical laboratory testing.

WHY CHOOSE US

Our Mission

At Trilab Health, our mission to empower healthcare providers with precise diagnostics, clear insights, and compassionate support so they can make informed decisions that improve patient care. We strive to be more than a laboratory—we are a trusted partner in driving better health outcomes, advancing compliance, and elevating the patient experience.