Associate Account Manager

Yardi Systems; Chicago (IL); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems is seeking an Associate Account Manager in Chicago to serve as the primary client contact for multifamily property accounts and coordinate marketing projects from planning through delivery.

You will build strong relationships with clients and internal teams, monitor timelines and budgets, and ensure high-quality deliverables while maintaining a client-centric focus and strong attention to detail.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1+ years of relevant client service, account management, or project coordination experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.

Responsibilities

• Serve as the primary point of contact for multifamily property clients and maintain high customer satisfaction.
• Coordinate visual marketing projects including photography, virtual tours, 3D content, and video from planning to delivery.
• Manage project requirements, schedules, deliverables, timelines, and budgets with cross-functional teams.
• Provide proactive project updates and address client questions or changes to keep projects on track.
• Ensure deliverables support leasing and marketing objectives with attention to detail and quality.

Skills

Client management

Project coordination

CRM experience

Communication skills

Microsoft Office 365

Education

Associate's degree

Tools

CRM systems

Project management tools

Job description

As an Associate Account Manager, you will play a key role indelivering exceptional client experiences by serving as a trusted partner andprimary point of contact for assigned clients. In this dynamic, client-facingrole, you will coordinate project activities, manage timelines, and collaboratewith cross-functional teams to ensure high-quality deliverables are completedaccurately and on schedule. You will build strong relationships with clients,vendors, and internal stakeholders while providing proactive communication andsupport throughout the project lifecycle.

The ideal candidate is highly organized, detail-oriented,and passionate about customer success. You will help drive project execution,monitor schedules and budgets, troubleshoot client concerns, and identifyopportunities to enhance processes and improve the overall client experience.This is an excellent opportunity for a motivated professional to develop skillsin Yardi's Listing Content Platform (LCP) solutions while making a meaningfulimpact on client satisfaction and project success.

What You’ll Do:

• Serve as the primary point of contact for multifamilyproperty clients, building strong relationships and ensuring a high level ofcustomer satisfaction throughout each project.
• Coordinate visual marketing projects, including photography,virtual tours, 3D content, video, and other LCP Media solutions, from planningthrough final delivery.
• Partner with clients, internal teams, and external vendorsto manage project requirements, schedules, deliverables, timelines, and budgetsto ensure successful project execution.
• Provide proactive project updates, address client questionsand changes, and help resolve issues to keep projects on track and aligned withclient expectations.
• Ensure all deliverables are completed accurately, on time,and in support of clients’ leasing and marketing objectives while maintainingexceptional attention to detail and quality standards.

Who You Are:

• Associate's degree or an equivalent combination of educationand experience
• One plus (1+) years of relevant client service, accountmanagement, project coordination, or related experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and meet deadlines ina fast-paced environment
• Strong problem-solving and analytical skills
• Excellent attention to detail and commitment to accuracy
• Client-centered focus and strong customer service skills
• Ability to establish cooperative working relationships withclients, vendors, and employees at all levels
• Ability to adapt to changing client and project requirements
• Proficiency with Microsoft Office 365
• Familiarity with client relationship management (CRM),project management, or similar business systems

Ideal to Have:

• Prior account management, client service, or projectcoordination experience
• Experience coordinating projects involving multiple internalteams and external vendors
• Experience working with virtual marketing, photography,digital media, real estate, or related services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth.

• 100% paid employee medical premiums
• company profit-sharing plan
• flexible work arrangements

Annual Salary Range: $30.76 - $34.61