Associate Account Manager

Yardi; Chicago (IL); On-site; USD 88,166,000 - 99,171,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi in Chicago seeks an Associate Account Manager to be the primary client contact for multifamily properties, coordinating visuals, timelines, and budgets to ensure on-time, high-quality deliverables.

You will build relationships with clients, vendors, and internal teams, provide proactive updates, and resolve issues to support client leasing and marketing objectives, leveraging LCP solutions and MS Office tools.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1+ years of relevant client service, account management, project coordination, or related experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Excellent attention to detail and commitment to accuracy.
• Client-centered focus and strong customer service skills.

Responsibilities

• Serve as the primary point of contact for multifamily property clients, building relationships and ensuring high customer satisfaction throughout each project.
• Coordinate visual marketing projects, including photography, virtual tours, 3D content, video, and other LCP Media solutions, from planning through final delivery.
• Partner with clients, internal teams, and external vendors to manage project requirements, schedules, deliverables, timelines, and budgets.
• Provide proactive project updates, address client questions and changes, and help resolve issues to keep projects on track.
• Ensure all deliverables are completed accurately, on time, and aligned with client leasing and marketing objectives.

Skills

Communication skills

Organizational skills

Time management

CRM familiarity

Microsoft Office 365

Team collaboration

Problem solving

Attention to detail

Education

Associate's degree

Tools

Microsoft Office 365

CRM systems

Project management software

Job description

About The Role

As an Associate Account Manager, you will play a key role in delivering exceptional client experiences by serving as a trusted partner and primary point of contact for assigned clients. In this dynamic, client-facing role, you will coordinate project activities, manage timelines, and collaborate with cross-functional teams to ensure high-quality deliverables are completed accurately and on schedule. You will build strong relationships with clients, vendors, and internal stakeholders while providing proactive communication and support throughout the project lifecycle. The ideal candidate is highly organized, detail-oriented, and passionate about customer success. You will help drive project execution, monitor schedules and budgets, troubleshoot client concerns, and identify opportunities to enhance processes and improve the overall client experience. This is an excellent opportunity for a motivated professional to develop skills in Yardi's Listing Content Platform (LCP) solutions while making a meaningful impact on client satisfaction and project success.

What You’ll Do:

• Serve as the primary point of contact for multifamily property clients, building strong relationships and ensuring a high level of customer satisfaction throughout each project.
• Coordinate visual marketing projects, including photography, virtual tours, 3D content, video, and other LCP Media solutions, from planning through final delivery.
• Partner with clients, internal teams, and external vendors to manage project requirements, schedules, deliverables, timelines, and budgets to ensure successful project execution.
• Provide proactive project updates, address client questions and changes, and help resolve issues to keep projects on track and aligned with client expectations.
• Ensure all deliverables are completed accurately, on time, and in support of clients' leasing and marketing objectives while maintaining exceptional attention to detail and quality standards.

Who You Are:

• Associate's degree or an equivalent combination of education and experience
• One plus (1+) years of relevant client service, account management, project coordination, or related experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent attention to detail and commitment to accuracy
• Client-centered focus and strong customer service skills
• Ability to establish cooperative working relationships with clients, vendors, and employees at all levels
• Ability to adapt to changing client and project requirements
• Proficiency with Microsoft Office 365
• Familiarity with client relationship management (CRM), project management, or similar business systems

Ideal to Have:

• Prior account management, client service, or project coordination experience
• Project scheduling experience
• Experience coordinating projects involving multiple internal teams and external vendors
• Experience working with virtual marketing, photography, digital media, real estate, or related services

Real Estate runs on Yardi. About Us

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Annual Salary Range: $30.76 - $34.61

EOE/Race/Gender/Disability/Vets