Associate Account Executive

ListEngage; Framingham (MA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that has been at the forefront of digital transformation for over 20 years. As an Associate Account Executive, you will play a crucial role in developing new clients and managing existing relationships, ensuring high client satisfaction and retention. This position offers the opportunity to work with a dynamic team in a fully remote environment, where your contributions will directly impact the growth and success of the organization. If you are passionate about client engagement and thrive in a collaborative atmosphere, this role is perfect for you.

Benefits

Competitive salary and performance incentives

Comprehensive health, dental, and vision benefits

Opportunities for professional growth

Collaborative and inclusive environment

100% remote work

Qualifications

• 2+ years in account management, sales, or customer success roles.
• Strong understanding of Salesforce and its various clouds.

Responsibilities

• Develop new accounts and manage existing ones to drive revenue growth.
• Maintain client relationships to ensure satisfaction and contract renewals.

Skills

Account Management

Sales

Customer Success

Salesforce Platform Knowledge

Problem-Solving

Education

Bachelor's Degree (preferred)

Tools

CRM Software

Salesforce

Job description

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role:

The Associate Account Executive will be responsible for developing new clients and managing existing clients within a specific market segment. You’ll be the primary owner of services growth and renewals, owning client relationships and customer satisfaction to drive client growth and retention for ListEngage. As an Associate Account Executive, you will be a trusted advisor to your clients, increasing the value of services delivered to their organization. The role’s success is measured by higher client satisfaction, retention, and expansion of ListEngage business.

Duties & Responsibilities:

1. New Account Development and Revenue Growth:
   • Develop new accounts, manage sales cycles with leads/prospects
   • Provide sales quotes, respond to RFPs, including SOW and Change Orders
   • Manage growth pipeline, CRM opportunities, updates, and forecasts
2. Existing Account Growth and Renewals:
   • Manage a portfolio of ~$2MM annual revenue
   • Develop relationships to drive renewals, increase revenue, and improve customer satisfaction
   • Identify new business opportunities within current accounts and new lines of business
   • Drive retention and growth by understanding client needs and helping them succeed
3. Client Communication and Relationship Management:
   • Maintain regular communication to ensure satisfaction and contract renewal
   • Develop account plans with stakeholder mapping, solutions footprint, and opportunity tracking
   • Articulate how client challenges are identified and resolved
4. Partnership and Internal Collaboration:
   • Build trusted partnerships with client stakeholders
   • Partner with internal teams on service improvements based on client feedback
   • Interface with Services Delivery teams to monitor project health and mitigate risks
5. Strategic Input and Relationship Management:
   • Contribute to strategic decisions affecting client engagements
   • Manage relationships with Salesforce sales teams
   • Balance responsibilities across Sales and Services Delivery
6. Additional Duties:
   • Perform other duties as assigned

Education and Experience Requirements:

• At least 2 years supporting clients in account management, sales, or customer success roles
• Strong understanding of Salesforce platform, including Marketing Cloud, Data Cloud, and CRM (preferred)
• Salesforce certifications (preferred)
• Experience in services (systems integrator, consulting, staffing) preferred
• Proven ability to work with clients and internal teams to deliver platform solutions
• Experience motivating technical and production teams
• Comfortable developing proposals and presenting to various team sizes

Knowledge, Skills, and Abilities:

• Resolve escalated issues by coordinating with relevant teams
• Deep knowledge of services and use cases to meet client expectations
• Strategic thinker with experience owning client engagements and identifying expansion opportunities
• Problem-solving skills, inquisitive and comfortable with complexity
• Organized, self-motivated, resourceful, and able to work independently
• Available to work during US business hours

What We Offer:

• Competitive salary and performance incentives
• Comprehensive benefits including health, dental, vision
• Opportunities for professional growth
• Collaborative, inclusive environment

Why You Should Join Us:

• 100% CEO approval on Glassdoor
• Small but mighty team (~150 Engagers)
• Core values: Be Great, Be Growth-Oriented, Be a Team Player, Own It
• 100% remote work (minimal travel)

If interested, send your resume. We are an equal opportunity employer and value diversity.